Rate Cross Cancer Institute
Ratings for Cross Cancer Institute
The doctor I have has no respect for cancer patients. He will not authorious blue cross coverage. So patient has to pay out off pocket. Some chemo nurses go for the smallest vein for treatment ,so the patient gets a busted vein and the head nurses covers it up..Some doctors want u to pay for a t.c scan out of pocket.tell u to go too insight in medulark shopping centre. (Private).But all scans are covered by Alberta health care. I'm opinion .what a scam!!!!!! Know wander people get stressed and depressed and lose hope that they will never get better. Calgary is just to far away to go for treatment. .
Given the rampant increase in cancer, the services I received during my treatment was excellent. While the nurses, doctors, support staff and volunteers were very busy, they were all very professional. Its is difficult treating terminally ill patients on an on-going basis. That would be very challenging, so I never expected to be treated the same as the terminally ill. It was very humbling to be sitting beside a patient that may only have a couple of years. I am very grateful that I had Dr. X Zhu and Dr. Chay to help me through my treatment. Thank-you
Horrible communication between memebers of staff, patient education by doctors and nurses negliable and generic. There is huge turnover due to poor management, so best oncologists do not want to stay. It is not the amount of money AHS is spending, it is what they are spending it on. This is not a world class facility as mentioned below. It is dysfunctional and cancer patients are undergoing unnecessary stress. This could be so much better if staff and management had the ability to acknowledge problems versus just doing what has not and will not work.
Tom Baker gets more funding than the Cross does--yet the Cross still manages to deliver great care mostly due to the front liners who work/volunteer there. Management (AHS) is hit and miss and the place took a dive down when the Alberta Cancer Board was no longer running the place.
Staff and especially volunteers are wonderful. The facility is very difficult to move around and find the area or room you need to go can become a challenge. When they call you for an appointment nobody explains you the reason. You go there, you fill forms with the information they already have in file, you submit it to the receptionist. Once a nurse or doctor meets with you they start asking again the same questions you answered already when you completed questionnaire given to the receptionist. An unnecessary and lengthy procedure that creates longer waiting time. I had a mastectomy, when they called me for my second appointment they did not tell me the reason. First question in the questionnaire was if I knew the reason of the appointment. I am trying to understand the logic of this procedure. They must have all my recent medical history (at least) and they should carefully read it before they sit with the patient. Why not tell me that you are coming to the Institute because you will be prescribed a pill. Parking fee in parkade of the facility is outrageous; $ 13.75 for 3 hour parking. Whoever is parking here is someone diagnosed with cancer or family members of a patient. These are not people going to Rogers Arena to watch hockey! I cannot imagine people that struggle financially, another reason to get more stressed.
They hospital is well run and the cleanest in the City it has the latest in diagnostic and equipment but the building space is stressed to the limit. With 4% increase from cancer patients and people living longer a new more spacious facility is required. Their out reach programs are still managed from Edmonton. Patients on drug trails have to come to Edmonton even from Calgary at times. The Cross delivers excellent care in spite of its physical limitations.
Doctors at Cross Cancer Institute
Dr. Soori Sivakumaran's Latest Rating
We are blessed to have Dr. Sivakumaran practicing in Edmonton. Words can not express how skilled yet humble this doctor is.
Dr. John Mackey's Latest Rating
I felt blessed that Dr Mackey was my oncologist He could not have been better , and so encouraging. If you have Dr Mackey - you are a very lucky person.
Dr. Diane Severin's Latest Rating
She was there for me when i went thru my cancer treatment. Lovely lady and ectremely knowledgeable and caring.
Dr. Andrew Scarfe's Latest Rating
Dr Scarfe sets the bar high for his peers. He is knowledgeable, forthright but caring, dependable to a fault and simply the best physician I have ever had.
Dr. Donald Morrish's Latest Rating
Always on top of things. Calls even when office is closed . Awesome doctor🌹