Rate Cross Cancer Institute
Ratings for Cross Cancer Institute
Tom Baker gets more funding than the Cross does--yet the Cross still manages to deliver great care mostly due to the front liners who work/volunteer there. Management (AHS) is hit and miss and the place took a dive down when the Alberta Cancer Board was no longer running the place.
Staff and especially volunteers are wonderful. The facility is very difficult to move around and find the area or room you need to go can become a challenge. When they call you for an appointment nobody explains you the reason. You go there, you fill forms with the information they already have in file, you submit it to the receptionist. Once a nurse or doctor meets with you they start asking again the same questions you answered already when you completed questionnaire given to the receptionist. An unnecessary and lengthy procedure that creates longer waiting time. I had a mastectomy, when they called me for my second appointment they did not tell me the reason. First question in the questionnaire was if I knew the reason of the appointment. I am trying to understand the logic of this procedure. They must have all my recent medical history (at least) and they should carefully read it before they sit with the patient. Why not tell me that you are coming to the Institute because you will be prescribed a pill. Parking fee in parkade of the facility is outrageous; $ 13.75 for 3 hour parking. Whoever is parking here is someone diagnosed with cancer or family members of a patient. These are not people going to Rogers Arena to watch hockey! I cannot imagine people that struggle financially, another reason to get more stressed.
They hospital is well run and the cleanest in the City it has the latest in diagnostic and equipment but the building space is stressed to the limit. With 4% increase from cancer patients and people living longer a new more spacious facility is required. Their out reach programs are still managed from Edmonton. Patients on drug trails have to come to Edmonton even from Calgary at times. The Cross delivers excellent care in spite of its physical limitations.
The treatment at the Cross Cross Cancer is not leading edge. It has a poor reputation which is why they cannot attract and keep doctors. Average stay of a doctor only three years, which is not normal. Not leading edge when you cannot get the best people to work for you...and even when you train them...they choose to leave. Understaffed which is not good for doctor morale or patient care.
Moved treatment to Calgary...much better treatment and communication. If you have the choice...choose Tom Baker not Cross Cancer. Needless stress put on patients at CCI which could be fixed without cost...shift needed from disease centric care to patient centric care. Worst part is that a teaching facility and new doctors learning poor communication skills this cycle will just continue to repeat itself at CCI. I hope the will adjust and adapt like Tom Baker.
There is a lot of miscommunication and difficult to speak to doctor, which adds a lot of stress to patients and families. Better communication needed. Only squeaky wheel gets the grease mentality...so be prepared to make some noise to get good care...otherwise...will get lost in the shuffle.
Doctors at Cross Cancer Institute
Dr. Soori Sivakumaran's Latest Rating
We are blessed to have Dr. Sivakumaran practicing in Edmonton. Words can not express how skilled yet humble this doctor is.
Dr. John Mackey's Latest Rating
I felt blessed that Dr Mackey was my oncologist He could not have been better , and so encouraging. If you have Dr Mackey - you are a very lucky person.
Dr. Diane Severin's Latest Rating
She was there for me when i went thru my cancer treatment. Lovely lady and ectremely knowledgeable and caring.
Dr. Andrew Scarfe's Latest Rating
He has been there for me all the way. Very caring and he answers all question you ask. Very loving Doctor!!