Rate Prince of Wales Private Hospital - Randwick
Ratings for Prince of Wales Private Hospital - Randwick
I had the worst experience ever in a private hospital. I had a lumbar discectomy surgery on the 4/9/2018 . After surgery I was transferred to level 6 north ward. The day time nurses were good knowledgeable , nice and good customer service too. However the night nurse called Janet was miserable, very short and rude.. No Customer service at all!!!!! I have no idea how to managed to get a job in HOSPITAL with this manner. Terrible experience Zoltan
I recently came in to Prince of Wales Private Hospital for a total knee replacement. Following the operation I was transported by an extremely rude porter wearing sporting apparel that was not uniform and looked very messy and unprofessional. We were asked to exercise following the operation, but this was very hard to do as the corridors were cluttered with equipment and cords and exit lifts blocked with beds which made it all look cheap. I believe Prince of Wales Private has a long way to go to catch up to their competitors.
I live overseas and was only in Sydney to have day surgery at POW Private. I found the staff, overall, to be very helpful and friendly and found the environment bright and cheery. The nurses in the day surgery section were extremely capable and professional. Admissions: The Admission’s Payment Centre is not user friendly. In many private hospitals there is seating for patients in a pleasant waiting area, with a call number system. At POW Private there is a small, narrow corridor area on Level 5 where patients queue up behind a roped off area. The info Admissions had for me was outdated even though I had completed the form the day before. Obviously that info had not yet been uploaded into the system. The night before my surgery I waited until almost 8pm for the hospital to call me with instructions for fasting and for the surgery schedule the next day. This was a little stressful for me at the time as I was anxious and alone in a hotel and was weary after a long journey. I ended up ringing the hospital myself in case they had overlooked calling me. Pre-Op: There was a long, four hour wait for surgery, with no updates provided to patients. By the time I had the surgery I had been fasting for 16 hours…Just before the actual surgery itself, the nurse in charge discovered my file was incomplete...This resulted in some frantic ringing up here and there to find the required file, pronto. Surgery experience: Very careful screening of patient just before going into theatre. Good care by anaesthetist crew. Being wheeled into the anaesthetic bay from the patient waiting area, however, was quite an experience! The area is full of junk, with beds, equipment, boxes etc etc cluttering the corridors. I was quite surprised, believing that everything would be spotless and the the corridors clear. Perhaps there is a storage problem in this area? Post-op Experience: Great care from the nurses post-op. Nice light meal and a cup of tea provided. Not noisy at all, and very comfortable recovery area. I had no one with me so the nurses made sure I was feeling ok after the anesthetic had worn off and was fit to leave. Access to the Hospital: Getting to POW Private is not easy unless going by car or taxi. I found out by myself that there is walking access through a (very) long corridor from POW General Hospital in High St. into POW Private. This is good to know if coming by bus, especially during bad weather. However, this info is nowhere on the internet. Summary: Overall, POW Private not quite up to the standard of many other private hospitals, especially in countries like Singapore (e.g. Mt Elizabeth Hospital). Fortunately, however, the doctors at POW are great, the staff are very professional, the costs reasonable and so I would return there for surgery again in the future, if I needed to.
The place is looking a bit tired in places and I found it a bit noisy, but do not be deceived...The staff are the best around even taking the time to pacify my wife and stay with my children during my traumatic and unexpected visit to ICU. The services are fantastic and nothing was too much trouble.