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🇨🇦 Looking for a primary care provider in Canada? We are here to help!

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Considering our two experiences with Alpine in the past years it was time. Back in July of 2020 I had an emergency toe injury in which Dr. Paukovitz performed my procedure. She did a very good job. At the time of my appointment all my information and paper work was filled out accordingly. Fast forward to just a few weeks ago. I received a call from a collection agency indicating I owed the practice over $800.00. I was floored having never received one bill. Turns out my address was keyed in incorrectly, hence never receiving a bill. When I called the billing office they indicated I needed a referral and that \"I should have known\" and it is my responsibility. I personally worked in the medical field for 15 years and if a patient needed a referral they were told upfront, first thing.\r\n\r\nI called the office several times to not only correct my address but to be sure I was removed from the collection agency and to also get an actual bill. 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Very nice Doc with a great sense of humor. Although, not funny when our son back in his teens needed a toe surgery that he performed, and it turns out he wrapped the bandages so tight, my son was up for two nights standing against a wall trying to ease the pain. At that time, we simply thought the pain was all from the surgery but the pain meds were not touching it. At the time we did not know the bandages were so tight and even with the pain meds nothing was helping. Of course, why would it when your circulation is being cut off? When we followed up, finally begging to be seen, and Doc unwrapped my sons foot it was like he saw the day of light. Dr. Crabtrees response was, \"wow I really wrapped that well\". No apology, no nothing. It was an awful experience. 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Dr. Christopher H. Crabtree

Dr. Christopher H. Crabtree

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