Ratings for Dr. Jerzy S. Jedrychowski
Quick synthesis: The lack of class and empathy from office staff is disgraceful and puts the practice to shame. This medical office needs a major reevaluation of their values and core mission, and most importantly, new management with a moral fiber. If I could rate the “Staff friendliness and courteousness” at zero, I would. It is virtually non-existent. Please read on for reasoning. Please keep in mind that I am trying to be as objective as I can, however, I do have quite a few years of experience with this practice, both from some of the times I’ve visited, my relatives and acquaintances (all above the age of 45) and have a strong understanding of both the Polish and American cultures. This is accompanied by a perspective on what values a medical practice should be built on from years of experience in management in both world-renowned investment and health practices. A few thoughts I’ve been meaning to share about this practice for a while now, that I know many of the patients won’t be able to due to a major language barrier. In my opinion, this review is desperately needed so I hope it sheds some light into the quickly declining customer service of this practice and drives a much needed change. Serving a predominately Polish practice, a majority of patients who come through this practices door are only fluent in Polish and have zero to no experience with what a professional, experienced medical practice in the U.S. looks like. Because of the language barrier, many of these patients have a very limited scope of medical treatment options in the Hartford county, which this office appears to takes full advantage of. A major example of this is the mandate to schedule an appointment every single time a patient needs a prescription or test done. This is a mere tactic to collect an extra co-pay for a visit that could have been very well mitigated by a simple phone discussion, which is common among most, primary care physician practices in this nation. I’ve seen quite a few PCPs in my lifetime and know the difference. When a primary care physician sees a patient and understands their symptoms clearly and holistically, there is no need for a visit every single time a prescription needs to be refilled or a test, such as an X-ray is needed. The fact that patients are often triple, if not quadruple booked, makes it extremely difficult to make this an option. Dr. Jedrychowski himself is polite, though appears to be burnt out. Too many patients with too little time results in a low level of service to the patients as well as a lack of a holistic understanding of the patients’ medical background. Each visit appears to be isolated from the one before, which I can’t help but think can increase a risk of missing a major health complication. What I mean is, treatment is inconsistent, patchy and often feels like an experiment. Most importantly, with the amount of patients this doctor is seeing, he needs a high caliber team that can keep up with the increasingly changing medical research, the constantly shifting treatments and the customer service and grit that these guys just don’t have. I’m sure this office was set up under a much different vision and has got to step up their game to keep up with the rest of modern medicine. The receptionist/office manager, who happens to be the doctor’s wife, numerous times now appeared disillusioned, rude and seemed to have lost touch with the reality of what a sophisticated, 20th century medical practice in the United States of America should look like. This has been demonstrated in the countless exchanges in person as well as over the phone, where she was repulsively disrespectful. You’re truly lucky if you can get complete a sentence before she cuts you off and tells you to make an appointment or go to the emergency room. Often times, she’ll say something personal, simply in attempts of hitting a nerve and insulting a patient. Many times, simply crossing the line. Any intelligent person would have a difficult time engaging with someone of such little class. This practice is stuck in its ways and needs a major facelift. Re-staff and revive the practice, though with Dr. Jedrychowski’s age, I think the best thing to do would be to retire and let someone with a fresh perspective take over.
Staff unfriendly, uneducated and without medical experience. I had an emergency and was told dr cannot take me. Had to call my other dr. spoke to reception to call my primary dr and sched an apt for me. After all this Dr. Jedrychowski had time to see me.. Paid $85 for 10 min visit. 1month later I am sick again. Called the dr. to have my rx send over to CVS haven't hear from the staff or the dr. Called them 5h later.. tried 5 times nobody picked up.. Too bad.. I was a patient ther for years.
My parents were going to see him for years. Always overbooked,and never enough time to spent time to listen to actual problems. Doesn't have any diagnostic equipment, even UA check not available,everything has to be send for labs,delaying diagnosis. And yes, I have knowledge what I'm talking about. Do yourself a favor and find someone else.
Very helpful doctor truly cares about his patients. Whoever commented about him not knowing medicine it's because you don't know anything about it yourself. On the other hand the staff cannot whisper to patients and the waiting room is a foot away so obviously others will be able to hear. Again great doctor with many years of practice!
My mom has been going there for years because he is one of few doctors that speaks polish. He doesn't know what he is talking about! He gave her medication that nearly put her in the hospital...he doesn't know medicine. And as I saw in a previous comment...yes, the office staff does talk about medication and health problems over the phone that the entire office can hear.
Dr. Jerzy S. Jedrychowski's Credentials
Accepting New Patients
- Akademia Med We Wroclawiu Im Piastow Slaskich, Wroclaw, Poland (Grad. 1975)
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- Aetna Life Insurance Company