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Jeffrey Glaser, M.D.

Jeffrey Glaser, M.D.

Clinic
1 review

Rate Jeffrey Glaser, M.D.

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Ratings for Jeffrey Glaser, M.D.

5
Cleanliness
5
Facilities
1
Services
5
Value

January 5, 2016 This is a letter I wrote to Dr. Glaser. Dear Dr. Glaser, I am writing you this letter because I have had so many problems with your office. I know my brother spoke to you about it but it only seemed to get worse. The day that you gave me a prescription I had some questions. I called your office & I told the receptionist I had some questions about the meds. She said I need to talk to the medical assistants & she would put me through to that extension. I left a message at around 2:00. The next day when I didn’t hear anything by 11:00 I called again & said I would like to talk to you. She asked what it was about & I told her it was about the meds you just prescribed to me. She said what is your question & I said please, I would just like to talk to him & she hung up. I never did receive that call from you. On Tuesday December 29th I get a call from a Shirly reminding me of my appointment on Monday January 4th. I told her I have a new insurance & she asked which one & I said it is Care1st/Medicare an HMO. She said “we do not take HMO’s”. I said yes he does I had an HMO for my 1st visit. She said let me see in your chart if there is a special reason & she said she didn’t see anything in the chart. She told me to hold on & when she got back on the line she told me to check my insurance to see if you were a provider. On Thursday December 31st I called & left a message saying he is not on my list & that I needed to cancel my appointment. On Saturday January 2nd I receive a recorded message from your office stating I was a new patient & that I should go on line to fill out information I needed to bring with me. On Monday January 4th at 9:45am I receive a text from my pharmacy stating you were not going to renew the Meloxicam. The Gabapentin you gave me 5 refills & the Meloxicam no refills. Later on I get a call from your office & the girl said “you have an appointment at 12:00 I hope you are on your way”. I told her I left a message on Thursday to cancel it & I asked if she checked her messages & she said yes but there wasn’t anything from me. She started to say how I am going to owe money because I didn’t show & I said “you know what I am done with this office & I hung up”. When I hung up on her I checked my phone & I did call on December 31st at 1:15 & the call was 2 minutes 5 seconds. I worked for Doctors for over 30 years as a manager & I have been a patient longer than that & I have never seen such dysfunction. I cannot imagine that I am the only one that has had a problem with your office. Unfortunately most people do not tell the Doctor. I know you are very busy but I would appreciate a call or letter from you so I know you received this letter. Happy New Year to you & your family. He did call me and apologize so I thought I would give it another try. On February 10th I had an appointment & before leaving I spoke to the gal about getting an authorization. Also he changed my prescription so she asked if she should call it in downstairs & I said no to call it into CVS like they had previously. Two days later I called CVS & they had no prescription for me. I called the office & she said it was called into the pharmacy downstairs. I asked her to call it into CVS & a few days after that I received a package from the pharmacy in their building with my prescription in it. Monday March 7th I left a message for Raquel saying I was in a lot of pain & I would like something for it. I have never asked him for any pain meds. That was 9:30am by 12:30pm I didn’t hear from her so I left another message. Tuesday at 10:00am I called her & there was no apology for leaving me hanging. It was finally called in Tuesday at 3:30. I took 1 pill & it did nothing. I tried again Wednesday night but it again did nothing. I called her Thursday morning & left a message & explained that the prescription didn’t do anything & if he could call in something else. I never heard from her again. Dealing with her was harder than dealing with the pain. I had an appointment the next Thursday for an epidural. I thought that when I saw Dr. Glaser in the surgery room (I knew this was my only chance to speak to him) I would mention to him how I had been having a hard time with his office & he totally blew me off. All I wanted him to do was write another prescription for me in case the epidural didn’t work.

flag | Submitted April 10, 2016

Doctors at Jeffrey Glaser, M.D.

Dr. JEFFREY B. Glaser

Dr. JEFFREY B. Glaser

6 reviews

Latest Rating

This is a letter I wrote to Dr. Glaser I am writing you this letter because I have had so many problems with your office. I know my brother spoke to you about it bu... Read more


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