From Sept 2021 until Monday, November 21, 2022, Dr. Jones, and I had great interactions. For more than 40+ days I had been having problems with nonstop bleeding. After having a consultation with Dr. Jones in October 2022 it was decided polyps may be the culprit. I was scheduled for surgery on 11/2 with a pre-op appointment on 10/17. I called in and asked Dina, Dr. Jones scheduler, that the surgery be moved up, I was bleeding nonstop. I was feeling faint and sick daily, I wanted to have the surgery as quickly as possible. Dr. Jones scheduler Dina was snippy, condescending, and short throughout the process of scheduling and rescheduling my surgery. She scheduled me on 10/18 for surgery with pre-op on 10/17. The appointment for 10/18 was never scheduled. I found this out by speaking with someone in the Dallas office, then checking the portal and seeing my surgery date was still 11/2. Each time I talked to Dina, she was unprofessional, snippy, and rude. She never sent over surgery instructions although she said twice, she would. Finally, after some back and forth I was scheduled for surgery on 10/17. I specifically asked, “so I just show up on the 17th with no pre-op?” She said yes. The day of the surgery Dr. Jones was not happy, I had not had pre-op. She was rude. My husband was very upset with the way she was speaking to me. I didn’t say anything because I didn’t want to go back and forth with her before surgery. I sent her a message on 10/17 in the portal about all that had happened with Dina. She claimed she had not seen my message in the portal, which is hard to believe because she had seen the other two, I sent. I specifically said, “I thank you for moving your schedule around to accommodate me and that I did not have a problem with you, but with Dina. If she’s a representation of you then I would not return if that’s all I had to go on.” No one replied.

During my appointment with Dr. Jones on November 21, 2022, Dr. Jones was unprofessional, rude, argumentative, and defensive. I said several times that I appreciate you moving my surgery date, my issue is with how Dina treated me not you. I could barely get a word in to explain without being cut off and told, she did me a favor and she would never move up a surgery for another patient. She was very rude. I have never had a doctor speak in such an argumentative tone as Dr. Jones. When it was time to go over my surgery her level of care and bedside manner had completely diminished. I had to pull teeth to go over everything concerning the outcomes of the surgery and next steps. After the dismal news she provided, I will definitely seek a second opinion.

On 11/22 I created a post in DFW Black Healthcare Providers Facebook group to see if anyone had similar interactions. By 11pm that night I had 53 comments with about half claiming to have had similar interactions with Dina or the issues with scheduling. The morning of 11/23 my post was deleted with any notice or commentary.

I think it’s essential that was share feedback which is why I’ve posted this review.

Submitted Nov. 23, 2022