The experience was bad from beginning to end. They tell you to complete the medical forms on line before the appointment which I did. On arrival, the girl at the front desk took my information and asked me to have a seat while she finished with a patient. After checking in five other patients she called me back up. Apparently, the online program did not have me complete all the forms. By the time I completed the forms and got checked in, it was 45 minutes past my appointment time. I provided the nurse with my MRI results that indicated a torn maniscus on both knees. The doctor finally came in and asked why I was there. I explained the VA opinion, the long lasting pain, and the results of the MRI. He was confused about the VA opinion. He said that would have to be a different referal, provide all my medical records, and it would cost over $1000.00. He said there was nothing he could do for me today. I asked if he could at least check the MRI and my knees to see what was going on. He said he wouldn't do anything without the records and an xray of the knees. I'm not sure why they didn't mention that when I made the appointment. I got the impression that without a current injury, he didn't have time for me. He then left me in the room with no instruction as to what I should do to check out. I found my way to the front desk and let them know I would not be needing another appointment. I am sure he found time to bill for the visit.

Submitted April 11, 2015

Did not set my broken wrist, casted it only. Unable to use my wrist to full capacity.

Submitted Aug. 5, 2009