It's not often that one has to argue with a provider in order to get a bill. But that's the ridiculous situation I'm facing with Dr. Hilkemann's office. His billing process is antiquated and his billing clerk, Carolyn, provides a different story every time I call her. When I called today, with my insurance company on the line, Carolyn told me she had sent BCBS two previous statements. BSBC has no record of that. When I said I was caught in the middle and that I needed to spend down my flex account - Carolyn added that she deals with "hundreds" of accounts every day. Do the math - that would mean each of the 3 doctors in the practice sees a minimum of 4 patients every hour. Where's the quality of care if that's the case? My advice: Go to anyone other than Dr. Hilkemann - there are others choices out there with the office infrastructure and staffing to deal professionally and efficiently (and honestly)with patients.

Submitted Oct. 9, 2013

Ridiculously slow billing process. Two months after my appointment - still no bill, so I called to see why. The doctor's office told me it had been submitted to insurance, but they hadn't heard back yet. When I called BCBS, they hadn't received the claim, so they called the doctor's office and learned that the claim had just been submitted (following my phone inquiry). At year-end, when trying to spend down Flex Accounts - one would expects (and needs) more timely info about medical costs. And....honest answers from the doctor's billing office

Submitted Sept. 19, 2013

Went in for in-grown toenails and he fixed me right up. Very nice guy, had a pleasant visit.

Submitted Sept. 9, 2013

I went in to see him because I work on my feet all day long and they were getting sore and more sore as time went on. On the first appointment, he took X-rays, diagnosed my condition, made casts of my feet and got me custom inserts for my feet. Ever since my feet have felt great and are no long sore. I would highly recommend him to anyone.

Submitted Feb. 10, 2012

The doctor did not inform me of the need for follow-up therapy, instead said to go home and put on a tennis shoe. My foot has no flexibility and needs much physical therapy.Don't know if he were unaware or just forgot to mention it. Surgery went fine; aftermath was disappointing since I was not expecting this.

Submitted March 15, 2011

Dr. Hilkemann is very approachable and nice, but clearly does not know how to treat VERY common ailments. I went to him with a plantars wart. At the first appointment, Dr. Hilkemann suggested creams to apply to the wart. After that did not work (requiring a second office visit), he continued to suggest creams. At the THIRD office visit, he cut the wart out - leaving a half dollar sized crater in my foot. He prescribed no pain medication for my open wound, and also failed to cauterize or dress the wound. I went home, realized my open would was bleeding, and had to send my husband out for gauze and dress the wound myself. Luckily, I am an RN and know how to handle these types of things. Bottom line: there are other doctors out there. Shop them out and avoid this one.

Submitted Jan. 3, 2009