We saw him for a number of appointments. However he would often cancel appointments, his staff would not let me know, I’d show up to an appointment and be told it was canceled after I had already taken off work.... and.... his staff rescheduled an appointment, didn’t inform me of the date, and when I missed the appointment had the nerve to try and charge me for a no show. I adjusted their bill and added in my now show fees for the three appointments I showed up to that he cancelled. I never received another bill, but they never paid me “my adjustment” ... oh well.

Submitted Dec. 13, 2018

Ignores patients completely. I called a total of 4 times to report side effects my daughter was having with medication he prescibed. Not one of my calls was answered, I had to rely on my pharmacist to instruct me how to wean my daughter off the medication. I would not recommend this doctor to anyone, I don't care how good you are if you can't take the time to respond to your patients you are terrible! If you like to be ignored go to the this doctor, if not find another there are plenty out there.

Submitted Jan. 16, 2014

HORRIBLE technician named John who performed EEG on my 3 year old. Very child unfriendly individual, threatening, gruff and didn't care at all about my son's fears of the procedure. I complained to the office manager who was chilly and unsympathetic. I wrote a letter to Dr. Castanada indicating I wanted to speak to him about our experience and received zero follow-up. The last straw was when we were referred to another doctor within their practice and the receptionist called less than 24 hours before our appt to tell us we would need a referral. Our pediatrician's office needs at least 72 hours and then the receptionist told us our only option was to pay the several hundred dollar office visit charge and hope we would be reimbursed. This was after waiting 3 months for the appt and driving 1.5 hours to get there. Unprofessional, uncaring, unimpressive. Go someplace else, especially if you have a young child!

Submitted July 14, 2008