My husband was to have a Loop implant by Dr. Hegland. After confirming the appt. by phone, he arrived & was prepped, only to find that Dr. Hegland was out of town that day! Another doctor who had had a cancellation did the procedure. He drove 60 miles to the clinic today for a followup, but the appt. had been cancelled - without notice - because he saw his cardiologist yesterday and "did not need to see Dr. Hegland". Duke's scheduling system or the EP Clinic need a serious investigation!

Submitted July 12, 2018