Conservative Care Spec Med Group
8641 Wilshire Blvd Ste 310
Van Nuys, CA, United States
91405
8641 Wilshire Blvd Ste 310
Van Nuys, CA, United States
91405
No Phone Number Provided
http://www.conservativecare.com
Facility Affiliations
Dr. Jayson A. Hymes' Credentials
Education
- Univ Of Louisville Sch Of Med, Louisville Ky 40202 (Grad. 1978)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Anthem
Blue Cross / Blue Shield
HIP
Medicare
UnitedHealthcare
Wellpoint
Workers Comp
I will be notifying my SCOI referring Dr of my experience so she can find other referral doctors.
My minor child was recently referred to Dr. Hymes by SCOI as "the" expert in California for nerve blocks. I scheduled an appointment with the doctor so he could evaluate my child before scheduling the procedure. I was warned that the office staff and environment in Van Nuys was a bit rough due to the typical clientele. It was a bit rough, but honestly the staff was not that bad. Not super friendly, but not that bad. We paid our copay in cash--that's their policy nicely taped to the wall. We waited 2 hours in the waiting room before we were seen for this first new patient visit.
We met with Dr.Hymes. He did seem a bit arrogant as a couple of other reviewers mentioned above, but he took time with us and explained everything about the proposed procedure after he had completed his exam. One odd thing as I think back, everyone seemed confused about why I would schedule an appointment to meet the Dr first to examine my child prior to any procedure (instead of
scheduling the procedure and meeting him at the surgery center first?). This should have been my first warning. That said, he seemed knowledgeable and confident that he could help so we opted to move forward.
The office nearly instantly booked the procedure. This should have been my 2nd warning.
The nerve block was done 2 weeks later and were told to follow up with the doctor in 30 days to determine if the block was successful or if we needed to pursue a nerve ablation.
At the 30 day follow up scheduled with the Dr. we waited roughly an hour. We were then escorted to the exam room. We walked right past Dr Hymes as he was standing outside the exam room drinking coffee.
We waited a few more minutes and in walks... some guy! Not Dr Hymes! This guy never introduced himself to us or I would be naming him in this review. He said my child's name, said HE would be handling our follow up, asked what "we wanted from them" and proceeded to pepper my child with rapid-fire questions one after the other without giving a moment to listen or look at the chart. I finally had to interrupt to ask him to slow down and told him that this is a minor who recently had a procedure from Dr Hymes but was still having significant pain while standing and unable to resume activities usually enjoyed.
I explained that Dr Hymes had asked us to follow up in 30 days in the event the nerve block did not help and that he would evaluate and determine next course of action or poss. nerve ablation. This guy said "well, we could do all injections again".. "shall we schedule it?" I asked why we would want to redo something that didn't work and he actually said "well it might work the next time or it might not". He again asked, "Would you like to schedule?"
I asked about alternatives and about the ablation that the doctor mentioned previously and about any risks (again, this patient is a scared MINOR). He said "no risks just some pain for 7 days after". Really?! No risks? No other info?!
At this point I asked him if he was a doctor. He told me he was a PA. I asked to speak to Dr. Hymes. The guy asked me why, tossed the chart on the sink, got angry and told me I was wasting his time and he wasn't even sure the Dr could see us! But we had an appointment for a follow up WITH THE DR! So I asked if he could check to see if the doctor could see us and answer some questions about any future procedure we might schedule.
This guy stepped out of the room, chatted with female staff for 5 minutes (we could hear him through the paper-thin walls) and then stepped back in and advised that the "doctor is not available" and could not see us. I had just walked past Dr Hymes a few minutes prior!
I'm a parent of a child that had previously had one procedure and this guy couldn't get the doctor to talk to us about his second proposed invasive procedure on a MINOR?
Then amazingly, this guy again asked me "do you want to schedule the procedure?" When I told him no, we would be considering other options, the guy stormed out of the exam room shouting that we had wasted HIS time and stomped into his cluttered office across the hall complaining about all the "paperwork [he] had to do now". Really? What paperwork? Standard paperwork for an office follow up? On our way out I told him, so the staff and Dr Hymes nearby heard, that he was extremely rude and that I was shocked at his utter lack of professionalism.
This shady experience today was unbelievable and uncomfortable. I left feeling I took my child to a procedure mill, not a healthcare facility.
Submitted Dec. 19, 2016