To whom it may concern,

I am writing to inform you of an extremely upsetting experience I have had with Dr Duggon. I am in complete shock with his judgement of my circumstances within 5 minutes of being in his room. For a couple of years my 6 year old daughter has shown signs of health anxiety and almost what I would call panic attacks being concerned if she eats something she may die or complaining she cannot feel her heart beat. I have requested help from the school and been given various books and techniques on how to deal with child anxiety however I became increasingly concerned of her complaints of sore stomachs and an irregular heartbeat that enough was enough and I took her to the surgery to see Dr Duggan. I have repeatedly tried to explain to my family about these almost panic attack like scenarios that I have been struggling to understand and not known how to cope with trying to calm her down and explain that she need not worry about such things. We have banned YouTube and sought advice from online forums etc but she started to behave in this manner in the surgery at which point I thought it was a good thing the doctor was witnessing the behaviour and took the opportunity to discretely record her so I could show my family exactly what we have been dealing with. This somehow backfired and Dr Duggan decided her behaviour was my fault. He continued to tell my daughter she could talk to a child phycologist to let her know how she could feel "normal". I still did not click at this point and asked what he thought it might be to which he replied her behaviour was environmental and was caused by her home environment and what she was witnessing at home. I was taken aback and when asked what he meant he proceeded to tell me in a very pressing way that my behaviour was not normal recording my child. My behaviour of me recording her was completely not normal and I quote... it was my behaviour that was causing hers. I finally realised he was blaming me for her issues and felt utterly offended at which stage I got up, said thankyou and left. I was shaking with shock and anger at this judgement when I thought I was coming to the surgery to get help for this matter we have struggled with and cannot believe how I was treated and judged within a 5 minute period. He asked why she couldn't go to school to which I replied because she had a rash combined with stomach and heart complaints so I thought better to get her checked out. He told me it was behavioural. She loves school so wanted to go. Within an hour the school called for me to collect her as she was unwell and now her rash has worsened. I will of course have to call the surgery again for her tomorrow but will present this letter as I cannot have her hearing anymore concerns over her health considering all of this. She has had another panic tonight about her heart and I cannot help but be concerned. This has gone on too long and I must insist she is fully checked. I am at my wits end. I can asure you my children are loved, clothed, brought up well and we do our very best to help them at any hurdle. I merely wanted to capture this concerning behaviour so my family could understand what we had been dealing with as they have never witnessed it and for me it was so scary I felt my explanations were not giving the full severity of it. He asked me why they needed to know when I presented him with this answer. Having come away in tears and speaking to various people I have discovered that this doctor has a reputation for this kind of treatment and I would like to put in an official complaint. The fact he can make a parent feel like something is caused by them and I have come away judging myself and wondering if my children would be better off without me is absolutely disgusting. He has no idea of the struggles I could be dealing with and to treat someone in this way is unacceptable. If I was a different person and struggling with life this could be the end of someone possibly going through severe depression. I, myself felt crushed and second guessed myself as a parent. Having heard similar experiences from other patients I am willing to take this further for myself and for others.

Submitted Jan. 8, 2024

This Dr went above the call of duty looking after my husband who has sadly passed now he is very kind and gentle Dr always putting his patients firsts and I cannot thank him enough

Submitted Feb. 11, 2023

This man goes way above his call of being a doctor. Such a caring individual who actually sits and listens to your problems. Don't know where this practice would be without him.

Submitted Feb. 26, 2021

A wonderful caring personality. Like every business hes badly let down by the surgeries reception staff who it would appear have been trained to be doing us a favour with the personality of a rattlesnake. That's if they decide to answer the phone. Dr Duggan 10/10

Submitted Dec. 16, 2020

Dr Duggan has always been easy to speak with. Has a nice manner, and gets to the root of the problem.

Submitted Oct. 19, 2018

Extremely helpful and knowledgeable. Very approachable and easy to talk to

Submitted April 30, 2018

Very helpful and understanding easy to talk to and helps understand what's wrong and what can be done

Submitted Jan. 25, 2017

Helpful and understanding doctor, easy to talk to.

Submitted July 15, 2016