On Friday, August 25, we brought in Cecilia G***a in to the ER at Baptist Neighborhood Hospital – Zarzamora located at 7719 IH 35 S San Antonio, TX 78224. She was seen by Dr. Sean, who ordered a number of tests for Cecilia. One of the things that we suspected was that she had a UTI. Dr. W**g conducted a CT scan and concluded that Cecilia’s cancer had spread to the brain. Her checkout paperwork showed that a urinalysis was for this service. Days later, after conducting tests with her regular doctors on Tuesday, August 29, it was concluded that Cecilia did in fact have a UTI. We reviewed the ER paperwork which showed that she had a urinalysis conducted, but realized there were no test results for this. After calling in to Baptist Hospital, we were told that a urinalysis was not conducted even though we believe we were billed for this and it was listed on Cecilia’s paperwork.

We are extremely disappointed in Dr. negligence. We also noted that his bedside manner was poor, as he didn’t address the patient directly and did not even take the time to look at her. He didn’t check her lungs He only addressed the men in the room.

Every time that we try to talk to somebody at the hospital, we have been met with resistance and have been given the runaround.

Additionally: On Thursday, August 31, Dr called us, even after we were filing a complaint about him, to try and listen and learn from the situation. After we expressed our concerns, he tried to provide excuses instead of listening. Dr offered no real apology. The phone call was unsolicited.

Submitted Sept. 1, 2023