BEWARE!!!!! I normally do not write reviews even if I receive poor or excellent service. But I could not let this one slip by

Being a Christian Man, I wanted to find a Christian Dentist in the Temecula area due to a bad experience I had with 2 previous dental offices. I discovered Dr Lau in Temecula who advertises a Christian symbol on his window and business stationary. I thought I was in good hands. I fell to realize some Christian people still have unresolved issues like holding grudges on their patients who miss appointments.

I am a Life insurance agent with a very hectic daily commute to Los Angeles. My office mistakenly made 5 appointment for me on the same day I had a dental appointment with Dr Lau. I was so distracted with this last-minute update and forgot to call Dr Lau office to reschedule which I have done so in the past.

This happens to all of us right.

I received a call from his receptionist Chris who was very rude and replied Dr Lau is upset at you because you missed your appointment and you left him waiting for you.

I tried explaining what happened with my last-minute schedule update and that it was not intentional.

The next day, I even made a personal appearance in their office and looked Dr Lau in the eye and told him I apologized and told him it was not intentional. I was able to reschedule my appointment for 3 weeks later.

I was advised prior to my appointment that one of my Molar rear teeth had and infection/bacteria and it needed a deep root to the bone cleaning and a new crown. Before being numbed with a local anesthetic, I ask the Dr to do another Xray to be sure. He assured me He was able to repair my tooth.

During the procedure I heard some loud grinding noise and did not realize he was grinding my tooth away completely without my knowledge or consent. When he finished sawing my tooth away, I ask where my crown, he replied your tooth was cracked, and I was unable to save it. He then gave me a referral to his oral surgeon to have the tooth extracted. I was totally lost for words.

After leaving his office, I replied how much do I owe you for that, He and receptionist relied nothing.

I replied, I at least fill good about that,

HE REPLIED AT LEAST YOU HAVE SOMETHING TO FILL GOOD ABOUT. How rude. Not something you would expect from a so called Christian dental health care provider.

BEWARRE OF DENTIST WHO HIDE YOUR XRAYS BEHIND YOU WHEN SIITING IN THIER CHAIR.

While walking out the door he replied, you did not have an infection in that tooth just a cavity.

Submitted Dec. 20, 2020

BEWARE!!!!! I normally do not write reviews even if I receive poor or excellent service. But I good not let this one slip by

Being a Christian Man, I wanted to find a Christian Dentist in the Temecula area due to a bad experience I had with 2 previous dental offices. I discovered Dr Lau in Temecula who advertises a Christian symbol on his window and business stationary. I thought I was in good hands. I fell to realize some Christian people still have unresolved issues like holding grudges on their patients who miss appointments.

I am a Life insurance agent with a very hectic daily commute to Los Angeles. My office mistakenly made 5 appointment for me on the same day I had a dental appointment with Dr Lau. I was so distracted with this last-minute update and forgot to call Dr Lau office to reschedule which I have done so in the past.

This happens to all of us right.

I received a call from his receptionist Chris who was very rude and replied Dr Lau is upset at you because you missed your appointment and you left him waiting for you.

I tried explaining what happened with my last-minute schedule update and that it was not intentional.

The next day, I even made a personal appearance in their office and looked Dr Lau in the eye and told him I apologized and told him it was not intentional. I was able to reschedule my appointment for 3 weeks later.

I was advised prior to my appointment that one of my Molar rear teeth had and infection/bacteria and it needed a deep root to the bone cleaning and a new crown. Before being numbed with a local anesthetic, I ask the Dr to do another Xray to be sure. He assured me He was able to repair my tooth.

During the procedure I heard some loud grinding noise and did not realize he was griding my tooth away completely. When he finished sawing my tooth away, I ask where my crown is, he replied it was cracked and I was able to save it. He then gave me a referral to his oral surgeon to have the took extracted. I was totally lost for words.

Afte leaving his office, I replied How much do I owe you for that, He and receptionist relied nothing.

I replied, I at least fill good about that,

HE REPLIED AT LEAST YOU HAVE SOMETHING TO FILL GOOD ABOUT. How rude. Not something you would expect from a so called Christian dental health care provider.

BEWARRE OF DENTIST WHO HIDE YOUR XRAYS BEHIND YOU WHEN SIITING IN THIER CHAIR.

While walking out the door he replied, you did not have an infection in that tooth just a cavity.

Submitted Dec. 17, 2020

Dr. Kelcey Lau is Excellent dentist. I would highly recommend him to everyone!!

Submitted Dec. 19, 2017

Best dentist around. We've been going to Dr Lau for over 10 years

Submitted April 21, 2016

Dr. Lau is very nice, however he was not able to replace my crown which I paid for. First time was because they made the mold wrong and it didn't fit. So they remade it, and then couldn't put the new one on because I was pregnant and they don't do dental work while you are pregnant. (That is understandable, it could put the baby in distress) yet they fit me for a mold to remake the crown. Then we got orders and I called them telling them we were moving. They were unable to fit me in (it was time for back to school time) and so now we are on the other side of the country and I have a temporary on and they won't refund the $500 plus dollars we paid so i could get it done by someone else. It's said this is how they treat military. I highly recommend you go else where!!!!! If I could give them zeros I would!!

Submitted Feb. 18, 2014

Everyone at Temecula Creek Dental is extremely nice and friendly. Dr Lau has a laid back approach that makes him feel approachable. I feel like I can trust anything he says, as he usually directs me in a way that is fair instead of the most expensive route. Other dentists in temecula have made me feel like they recommend unnecessary services just for the money. And my kids LOVE going to the dentist!!! No better recommendation than that!

Submitted June 9, 2013

For the first time ever - my kids ENJOY going to the dentist and look forward to their appointments. The staff and Dr. Lau are so nice and professional and have POSITIVE attitudes! I rate them outstanding.

Submitted July 9, 2012

I love Dr. Lau and his staff, he is very nice, his office staff are excellent, especially Chris. I've had nothing but excellent treatment since going to him. I would feel very comfortable recommending him to anyone. They will work with you and go above and beyond to help you. p.s. my insurance is principal (its not listed).

Submitted July 21, 2009

Dr. Lau is very competent, thorough and patient. Both he and his staff are amicable and create a pleasant environment. Dr. Lau's proficient approach and calm,personable mannerism make one feel at ease. He is efficiet but unrushed. He explains procedures and provides insight during treatment.

Submitted March 13, 2009