STANFORD HOSPITAL AND CLINICS
15047 Los Gatos Blvd #200
Los Gatos, CA, United States
95030
15047 Los Gatos Blvd #200
Los Gatos, CA, United States
95030
No Phone Number Provided
http://www.bapwc.com
Facility Affiliations
Dr. Peter Abaci's Credentials
Education
- University Of Southern California School Of Medicine (Grad. 1995)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna
Blue Cross / Blue Shield
Cigna
Commercial Insurance Company
Coventry Healthcare
- Coventry Health Care
Health Net
Humana
Medicare
UnitedHealthcare
Workers Comp
I’m pretty disappointed about what I experience today at your office. I ran into traffic so I was 15 minutes late to my appointment and when I arrive they said they wouldn’t be able to see me because I had come too late. I explain to them I was in traffic and it wasn’t t safe for me to call since the Voicemail call center is menu options.
It’s not a safe thing to be on the phone while driving especially when you have a system that has menu options only and no bypass option. Your staff replied that’s not their problem it is yours. And I said no it is your problem because you have that call-center set up in this way you do not have a bypass option.
I ended up having two appointments today, one for the pain flare up and one for paperwork. The second appointment was made by the call center people and they didn’t inform me that a second one was created. When I was at the office and asked about the second appointment the office said because i didn’t make the 1 pm appointment they went ahead and cancelled the 1:40 pm and without letting me know. The reason I was given is I was late for the 1 o’clock and so they automatically canceled my 1:40 p appointment. I asked it’s not even 1:30 pm yet why can’t I still be seen and they said no they had already canceled the appointment.
The 1:40 pm appointment was paperwork I needed filled out. Your office always tells me I need to come in face-to-face and request the paperwork before you will fill it out.
After take today’s experience moving forward I will fax you the paperwork I need fill out your office can fill it out and return it to me when it’s completed.
I have four other medical conditions, two of which when they are active I can’t do face to face The day your office refuses to fill out the paperwork unless I come for a face to face appointment that will be the day I will file a complaint with the state for discrimination towards a disabled individual and who can’t come in physically to have FMLA and a Needs Accommodation paperwork filled out.
One more thing, I had an appointment scheduled with Alyssa on May 10 at 2 pm and your call center moved that appointment to today and Alyssa wasn’t even in the office and now I have another appointment that was canceled and that one was for me to come in and request new leg braces.
Submitted May 6, 2023