I am surprised by the number of positive reviews for both this practice and for Dr. Kevin Lutta.

After a four-month saga my husband endured, we both recommend people steer FAR clear of this practice and Dr. Lutta.

My husband, a healthy male in his 30s, went in to have heel pain assessed in summer of 2021 and was diagnosed with a cyst in his heel bone. Dr. Lutta was recommended to him and he was scheduled for a surgery to have the cyst removed and bone graft inserted in August. This fairly simple procedure was offered as a conventional solution to his pain with about a six-week healing timeframe. From the get-go, it was a nightmare. His nerve pain that was an issue prior to his surgery (and that he explained to Dr. Lutta during his consultation) wasn’t managed, resulting in an ER visit on his first night after the surgery. Trying to get a callback from Dr. Lutta’s emergency line was stressful with my husband wailing in the background at 3 AM. When he did call back, we were informed that he must have a low pain tolerance. In fact, it took three additional doses of opioids on top of his Percocet, including a dose of fentanyl, to get his pain under control…. Pain that could have easily been managed by ibproufen, which Dr. Lutta so thoughtlessly prescribed after the ER visit.

Two weeks later, after good progress and weaning off of painkillers, he was experiencing intense pain and had to return to his painkillers. The office showed NO urgency in getting him in despite these warning signs and scheduled him for two days later. I had to call the office and fight for a next day appointment. Turns out he had developed an infection. It was very obvious to the PA we saw. They ran tests and yet they sent him home with a broad-spectrum antibiotic. We were again scheduled to see Dr. Lutta days a couple days later. By that time, my husband was physically ill, feverish, and in pain. Dr. Lutta stated the obvious “he has an infection,” and tried to send him home again. Again, I had to fight the staff on this and Lutta finally agreed with me I should take him to the ER. He was admitted for 6 days for his infection and finally we got another infectious disease doctor onboard for his care. He also needed a second surgery. His infection that was blatantly ignored (after a BONE SURGERY) resulted in not only all this, but another six weeks of home care, a PICC line to deliver his IV antibiotics, additional ER visits, and thousands of dollars in additional bills to get him well again.

We are incredibly lucky that he is still here and just now healthy with a CLOSED wound site as of this month. An infection after bone surgery is nothing to fool around with and Ortho Virginia completely disregarded our concerns at every intersection of this process.

We filed a complaint with the office, but of course, never heard back. Countless times, in the office, we have had to remind staff to wear gloves and wash hands prior to handling my husband’s wound care because of the active infection he experienced. In fact, at his level of heightened complications, I’m not even sure why Ortho Virginia would have Med techs involved in his care at any level.

I would RUN from this practice. It seems that if your issue is cut and dry without any complications, maybe your experience ends up being fine or even good, but we kept hearing how rare my husband’s conditions were and my response to that is: rare does not mean it’s not happening and it took a lot of kicking and screaming to get someone in that office to really listen and not dismiss what was going on with him. We are incredibly lucky he has made a full recovery and we will ensure that we, our family, and our friends NEVER visit this office for Orthopedic care.

Submitted March 28, 2023

My cast was botched and resulted in two ER visits.

Submitted Oct. 25, 2018

Dr. Lutta is a star ankle/foot surgeon. He has the skill, patience, and bedside manner that makes him a success. He had to "rebuild" my husband's ankle after a baseball incident and he had to do surgery on my foot and ankle after a car accident. I never felt rush. He always answered questions. I rarely had to wait more than 10 to 15 minutes. He stressed the importance of physical therapy. Have had knee replacement previously, I know the importance of PT. You can have the best surgeon, but will ruin the surgeon's work if you don't put your own work and effort into recovery. So glad to have found him. We met with three doctors before finding him for my husband's ankle. Did my due diligence before my surgery and met with a second doctor that many had recommended. Dr. Lutta was heads above all we met. Will continue to recommend him.

Submitted July 17, 2018

Dr. Lutta did an excellent job with my heel surgery. I have completely recovered and have no more pain. He is very approachable, easy to talk with and sincere. I highly recommend him.

Submitted Dec. 19, 2016

I had the worst experience of my life when "Dr" Lutta did surgery on my foot. Going on 9 months after surgery for mortons neuroma, have had chronic foot pain since the surgery, not able to walk properly and without pain. Going to many doctors to try to fix this. He has ruined my life. He was so unresponsive when I was having so much pain after surgery. I regret since everyday that I had surgery from him

Submitted April 16, 2016

I was told to do some research and get back with the Dr. to discuss my choice of treatment.When the surgery scheduler called me back she informed me that Dr.Lutta intended to perform the tarsal release procedure which was not mentioned during our visitI asked if I could speak with him briefly over the telephone.I was told that Dr.Lutta does not speak with patients over the telephone regarding surgery and that I would have to schedule another appointment.I called the office back to have my MRI CD returned to me.They were unable to locate it in the Tyson's office.I was told that they are having a difficulty getting a hold of Dr.Lutta and acquiring the CD.It has been nearly a week since this all began and I have yet to receive a return phone call regarding the whereabouts of my MRI CD. The entire process has been frustrating, from the lack of Dr.Lutta's ability to articulate a diagnosis and treatment plan, to the disorganization that has led to me purchasing another copy of my MRI.

Submitted March 18, 2013

Nice waiting area. waited two hours to be seen after being told we were next, just waiting for a room to open. too busy a practice. daughter seen for less than five minutes.

Submitted Oct. 8, 2012

First off, Dr. Lutta did a good job in finding a solution to our child's ankle problem. It was a solution that avoided surgery. Unfortunately, this favorable experience has been grossly overshadowed by the lack of competence exhibited by his staff. The Office Manager and check-in staff provided false commitments regarding our appointment. In particular, they sent back at least one, if not two, appointments to be seen by Dr. Lutta despite the fact that my child had an earlier arrival and appointment time. After bringing this issue to the office staff's attention, I was assured that my daughter would be seen in the proper order. This did not happen; I hate being lied to. After my daughter's late appointment, I raised this issue with the office staff, who was only concerned about avoiding a scene. After being closed behind a door with the Office Manager, I was delivered one platitude after another about how they care about customer service. Bunk. The office needs a new OM.

Submitted Aug. 7, 2012