Well being that I've been a patient with Dr. Trammell for over 10 yrs. I'm very upset with the way I have been treated. This has taken place 3 times now and I am just going to move on to another doctor office. This review is not on Dr. Trammell because he is a VERY GOOD doctor ALL THE DOCTORS ARE VERY GOOD HERE!! This is about his FRONT OFFICE STAFF. I needed to go for my check up for my blood pressure so that I can get a renewal on my meds. I called ahead of time and spoke with the front office telling them I work in Venus and that it will take me a while to get there. I told her I get off at 4:15 and she then said "well if your here by 4:30 it will be okay" I asked my boss if I could leave 15 minutes early and that would be 4:00. I told the girl I might be a little late like 5 minutes, because it takes time to get there from Venus. Again she repeated "if you get here by 4:30 it'll be fine" and I just said okay I'll try. On my way there I called, because I was 5 minutes away and it was going to be 4:33 by the time I arrived. I called told her I was 5 minutes away. She said "I'll ask if it's okay" came back and said "I'm sorry ma'am you'll have to reschedule. I'M DONE WITH THIS DOCTORS OFFICE!! THE FRONT OFFICE STAFF DOESN'T CARE ABOUT THE PATIENTS NEEDS! I know they want to go home, but when you have a patient that is calling you and on their way and by the way driving like crazy person to get there you don't treat them like that. I've been with this doctor's office since my son was very young. My son is 20 yrs. old so that should tell you how long I've been going to this doctor's office. So not only did I lose money for the time I took off to get to the doctor's office, but my blood pressure spiked up to 189/107 because it upset me so much. I'M OUT OF MY MEDS AND NOW LOOKING FOR A DOCTOR'S OFFICE WITH COMPASSION FOR THEIR PATIENTS! I am writing a letter to Dr. Trammell himself about this situation because I think he needs to be aware of HOW HIS FRONT OFFICE STAFF is running his office.

Submitted Oct. 10, 2014

Submitted Aug. 13, 2014

Bed side manner is lacking. His staff does not relay important messages word for word. That is very important not to confuse things in this field.

Submitted July 15, 2014

The staff could do better with follow-ups on lab work, a bunch of little old ladies shuffling paperwork and grabbing co-pays before you can even see the doctor. He spent very little time with me, I had to come up with questions just get his attention. Not a very good first time impression.

Submitted July 21, 2013

The staff does not follow up. For example getting lab results or referrals. The doctor? I've tried being pateint but why should I be the one to suggest procedures or conditions? For example, repeatedly brought daughter in for chest pains and shortness of breath. Last time he said "do you think I have a magic wand?" Went to another doctor, had MR and ultrasound. Result...several gall stones and surgery scheduled. Could have and should have gone to a differnt doctor a long time back. All of my family have now moved doctors and could be happier.

Submitted May 30, 2012