I went to St. Lukes Breast Ctr for a basic mammogram. I had a lump, so I was told I had to get a diagnostic mammogram. Mammograms are 100% covered by Cigna. I was not told that this diagnostic wasn't covered and that the total amount they bill was over $1,100. For any type of expensive procedure at any other doctor or dentist, they've always discussed the cost and what may or may not be covered. Insurance has changed and I expect a doctor's office to discuss any potentially expensive procedure and it's costs to me ahead of time. As a major provider in the area they should be doing this. I would've waited a month until the lump was gone and gotten a normal mammogram - I've had that situation before. Ihey would not cover any of my portion and I urged them to tell future patients ahead of time. They showed their appreciation to me by sending 1 of my 2 bills (I had already paid one) to collections without so much as a heads up to me.

Submitted Aug. 6, 2013