Ratings for Dr. Susan C. Biegel

5
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

First off, I would like to say this review concerns Dr. Biegel herself. Her staff was wonderful, kind and understanding. Karyn, the phlebotomist was amazing and has a wonderful spirit along with her smile.

I was referred to this Doctor as she is a community care specialist who works hand in hand with the VA (Veteran's Affairs) to ensure that Veteran's get quicker treatment than what can be promised at a VA clinic due to time and location.

I left this office feeling forgotten and unimportant as a United State Marine Corps Veteran due to her treatment. The first appointment, she didn't even bother seeing me and sent someone else. The second, I brought supporting documentation from the VA that I have mobility issues and am 100% disabled (this was a several year process with lots of doctor's appointments, x-rays, CT scans, MRI's ect). "I don't care" were her words. "It doesn't matter, she didn't write it in her notes" when I told her that the x-ray tech commented about my knees being swollen when she did the x-ray.

I had asked her to sign a form that allows me to get a disabled veterans plate and on her way out the door, she mentioned how she would rather see on her own (ignoring everything that I was telling her and showing her, (I even pulled up the exact diagnosis from the VA)) and how she didn't know what the VA did to determine my disability. She then said "I would rather wait and sign this paperwork for someone who is actually disabled."

Her staff (who she was incredibly rude to and downtalking the entire time) was stunned and apologized profusely and after years of mediocre/awful treatment in the Marine Corps, I can say that she is hands down the most unprofessional, terrible bedside mannered, heartless and unempathetic doctor, I have ever encountered.

It made me feel like she immediately judged me based on how I looked and had absolutely no interest in my wellbeing.

I understand that I do not look disabled, but I have done the proper process and my mobility is affected to the point that there are everyday things that I don't do. Some examples are (getting down on the floor to play with my children because I struggle getting up, avoiding family events because of the inevitable knee pain, and accepting being in constant pain as the norm).

To be treated as a low-class human being because I don't use a cane or have grey hair was dehumanizing and shows the stigma that our younger veteran's face when we try to take care of ourselves and seek what we deserve after signing the dotted line with no questions asked.

Dr. Biegel should be ashamed of herself and frankly, with providers like her, I can understand why 22 a day Veterans take their lives

Submitted April 2, 2024

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

not a good doctor, does not do followups, not helpful, no idea how to treat you, i don't even know how this person become a doctor

Submitted Jan. 31, 2017

5
Staff
1
Punctuality
3
Helpfulness
3
Knowledge

What a HORRIBLE way to find out whether or not I had cancer

Following a mammogram/ultrasound it was determined that I needed multiple biopsies in both breasts. I was forced to make an appointment/pay a co-pay just to pick up the referral slip. I repeatedly told staff I only needed the slip. I was kept waiting in reception for nearly 2 hours before throwing a mini fit and ANOTHER Dr. on his way to see his own patients, stopped and made sure that I was seen.

I had an appointment the following week @ 8am with the Dr. to receive my results. The office called the day before the appointment to say the Dr. would not be in until 9:30 that day, so we moved the appointment time.

I arrived, nervous about the results, sat for a bit and then was told my appointment had been made for 2 days later!!! Frustrated, annoyed, and angry I asked the receptionist if she could just print the results for me. I couldn't even look until I was alone in my car. Thank God there was no cancer. I would have been DEVASTATED.

I don't know where the breakdown is. The office staff is WONDERFUL, the Dr. herself is ok, but I always have an unpleasant experience when I have to go there. This is just one of MANY.

Submitted July 20, 2015

2
Staff
3
Punctuality
2
Helpfulness
3
Knowledge

Dr. Biegel had taken over Dr. Bescoby's patients when he retired in the 80s. He was our family doctor since we moved to Upland in 1963.

We were patients of this doctor for years and have left her staff's services in 2010. We never saw Dr. Biegel. We did see her NPs and PAs, but never the doctor. You would think that she would be more interested in practicing medicine rather than maximizing her business.

Submitted Dec. 17, 2014

2
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Something needs to be done about Dr Biegle, she is never at the office and is only out for the money!!Enough said..

Submitted Sept. 13, 2013

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I had an amazing experience at Dr Biegels office. The staff was sooo warm and welcoming I always felt like I was being treated with compassion. The Dr seen me and I addressed all my concerns, she listened and acted on them..Also, what was really nice was they had in house ultrasound... I didn't need to go to another imaging center to have one...love that all this is done under her office...

Submitted May 15, 2013

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I was very impressed with ALL the staff members, really felt Dr. Biegel put me at rest, made me feel very comfortable and concerned, professional attitude by all. The time frame was amazing, particularly the wait in the front office, MD came in while RN was still completing assessment. All very competent, really appreciated all the tests Dr. Biegel felt were needed, which were not done for a long time, EKG, bone density test, and the fact that these could be performed in the office setting. She also ordered blood work, mammogram, which were long past due also. Dr. Biegel and staff all appeared very interested and concerned in me as a patient. I was highly impressed and glad that I changed doctors to her.

Submitted Jan. 24, 2013

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

When I went into Dr. Biegels office for the first time, it was bright and relaxing. The receptionist had a big smile on her face and was very friendly. Dr. Biegel is both a good Dr. and person. It is obvious by her warm demeanor that she truly cares about people. She is knowledgable and extremely professional as well. I highly recommend her to everyone, especially those who are tired of the cold sterile enviornment and treatment that tends to be the norm.

Submitted April 16, 2012

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Excellent staff. Attentive, friendly and willing to help. I will highly recommend to others.

Submitted March 28, 2012

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

The staff and doctors always seen to have genuine concern for me... I always seem to get seen pretty quick...

Submitted March 28, 2012

Facility Affiliations


Dr. Susan C. Biegel's Credentials

Education

  • Loma Linda University School Of Medicine (Grad. 1988)

Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
AARP
Aetna
Anthem
Blue Cross / Blue Shield
Cigna
HealthPartners
Humana
MSP/BC Med
Medicaid / Medi-Cal
Medicare
Molina
Secure Horizons
TRICARE
UnitedHealthcare