Dr. Yvonne M. Villarreal
Villarreal Yvonne MD
385 Garrisonville Rd #211
Stafford, VA, United States
22554
385 Garrisonville Rd #211
Stafford, VA, United States
22554
No Phone Number Provided
http://www.embracinghealth.org
Facility Affiliations
Dr. Yvonne M. Villarreal's Credentials
Education
- University Of Arizona College Of Medicine (Grad. 1993)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna
Blue Cross / Blue Shield
TRICARE
Despite the mixed reviews, I tried this practice as they are known for, supposedly, being holistic. I've had issues now, and I'm seriously searching for another practitioner.
1. They don't have after hours service. If your child gets sick, you can't call your doctor, you have to go to a strange doctor either at an urgent care or the ER. This is the first practice I've EVER been with that did not provide this for their patients.
2. Even if you are on medication that is not restricted, you have to go in personally for refills. Woe to those who run out before it's time for another appointment. I'm sometimes told to come in after three months, sometimes after 6. I'm never given enough refills for more than three months.
3. This was the issue that broke the camels back. We took my daughter in because she hurt her foot. Her normal physician, Dr. Amin, was not there, so she saw a nurse practitioner. Even though in the office, both she and my husband (who physically took her) said it was her foot, the order for the x rays was for her ankle. A full third of her foot is missing because they focused on the ankle instead of the foot.
When I called, we were told it was our fault, that we should have looked at the order and said no it wasn't right. Neither my husband nor I are medical professionals. He trusted the doctor to write the order properly and told the office that he does not have the medical training to confidently interpret any order given. Despite that, we are told that it's our fault and now we're going to have to have more x-rays done, which we are going to have to pay for out of our own pockets because of the provider's incompetence (It was a nurse practitioner, I believe her name was Gina).
When I spoke to the office manager, she was very polite the entire time, despite the fact that I was very upset. There was something missing, though - sympathy and empathy. There was nothing. When I told her that she was being polite, I felt like she didn't care, she said this, "I'm sorry you feel that way."
That is not an apology. That is basically her brushing off my feelings and concern. I'm so very, very disappointed by this practice. Stay far, far away.
Addendum: I spoke with the co-owner on the phone (he refused to share the name of the other co-owner) for 45 minutes. He said he would look into it and make sure that they addressed it in a professional manner. He was sorry about it.
Sorry does not do anything for the fact that we will now have to go and get ANOTHER set of x-rays which, while one of the cheapest imaging options, still cost money. I asked what would happen if they found that the practice was in the wrong, and basically was told that it would only be an 'I'm sorry'. No offer to reimburse for any medical costs due to their incompetence. Please avoid this practice.
Addendum: I had an appointment already scheduled on Wednesday to follow up on my bloodwork (which was done by Dr. Amin, not the practitioner who dealt with my daughter's injury) and now the co-owner is saying he is going to cancel all my appointments (after hours so I can't call and do anything about it and he knows I'm going to be out of town all day the next day). I did NOT authorize this. I HAVE to have that appointment because I have to go over the results of the bloodwork and get refills for my medicine. So here he is also assuming something that he shouldn't be. I had even told him over the phone NOT to cancel my appointments. Be warned!
Submitted May 7, 2019