I have been the practice administrator for Aesthetic Eye & Surgical Arts for over four years now, and have been in the medical field over 25+ years. We saw a new patient for an upper lid consultation at our office and to save her time, and not repeat a test she already had done at Dr. Lascaibar's office, I called them asking them to fax the results. I left a detailed message the SAME day we saw our patient including our phone and fax for them to send me the patients results. A week went by and I had not received anything, so I called again. I spoke to someone by the name of Danette who told me she would be faxing them to me.

Once again, another week has gone by so I called today and asked for the office manager. The woman on the phone said she was the office manager and her name was Danette. Same woman who told me she would be faxing me the patients test results. I explained how disappointed I was that she still has not sent me what we need to save the patient time and that she was also doing a disservice to the patient. She said she "had a sticky note" and would be faxing what I and the patient had requested "once the doctor had a chance to review the results" ... I said, "when did she have her test done?". She answered "September". I said "you mean to tell me the physician has not looked over her results and it's been 4 months?" She then changed her story and said she was "waiting for his permission to send us the results." I once again told her the patient has been waiting as have we for over 3 weeks for them and that once again, they are doing a disservice to the patient. She stated she would fax me what we need as soon as Dr. Lascaibar gives her the okay.

Low and behold, 10 minutes later, Dr. Lascaibar calls me himself. As I begin to explain to him what has happened, he rudely interrupts me and says "you're boring me" and proceeds to tell me that he had "spoken to me personally" in regard to this. I told him he was definitely mistaken and that I have never spoken to him. I told him I had left a detailed message the SAME day we saw the patient, and had called twice since and spoke only to Danette who was "taking care of the situation" very slowly, I may add. He then had the audacity to rudely interrupt me again but this time told me (and I quote) ... "When you can find someone who can professionally speak to a doctor, have them call me back." Wow ... talk about an unprofessional physician. In my 25+ years in the medical field, I have never had someone be so inconsiderate. I have never been anything but professional with everyone including patients, reps, physicians, other employees, etc .... it's funny because when I called the patient back and told her what happened, she was extremely apologetic that Dr. Lascaibar was so rude to me and said "this is why I decided to never go back to that place." Think twice before you go see Dr. Lascaibar at Manatee Optometry. If he treats another physicians office this unprofessionally, think of how he treats his patients.

Submitted Jan. 22, 2021

waited an hour for appointment while doctor was outside on his cell phone. Finally had to leave without exam as staff had no idea when doctor might come back inside to see waiting patients. Was advised by other customer that this is not the first time he has done this.

Submitted Dec. 13, 2013

Charged twice for service, once to me another to medicare. Make sure you checdk claims with a fine toothcomb.

Submitted Sept. 23, 2010