My experience at EyeCare Plus with Dr. Robert M. Howard was the worst eye care experience my husband and I have ever had despite each having worn glasses for more than 20 years.

My husband and I went to get our eyes checked on late last month. My husband had his vision checked for glasses, while I also had a contact fitting. My husband wears glasses full time and used the prescription provided by Dr. Howard to order glasses from another retailer whose frames he preferred. When the glasses arrived however the prescription was extremely uncomfortable. After confirming with the retailer that the glasses indeed had the prescription prescribed by Dr. Howard, we scheduled a recheck with Dr. Howard to confirm the prescription. When I called to make this appointment I told them that we were ordering the glasses elsewhere, and they assured me the recheck appointment would be free of charge. At the recheck, Dr. Howard said the original prescription was correct and then proceeded to charge him a $45 fee, and said that we had been misinformed. My husband went to another optometrist for an appointment and was given a different prescription, that is in fact correct and he is now happy with the new glasses. It is troubling that Dr. Howard could give the wrong prescription in the first place, but to be unwilling to change it when a patient finds it to be unwearable due to the discomfort, and then charge a fee despite being told the appoint would be free, is very disturbing and insulting.

My prescription seemed to be fine, but when I went to order contacts from another vendor, Dr. Howard’s office called and said I had to come back in for another fitting. Although I had told Dr. Howard at my appointment that I was going to order Acuvue contact lenses, he did not fit me for those, would not give my my contact prescription as required to by law, and stated I would have to come back in. I scheduled an appointment to refit the contact lenses at 11:30am on the coming Saturday, so I could have contacts delivered as soon as possible. On the day of my appointment, at 9:45am, less than 2 hours before my appointment, Dr. Howard’s office called to cancel my appointment, since I had mentioned we were unhappy with our previous experience. This is not only inconvenient; it’s unprofessional to cancel an appointment with this short of a notice. I now need to find another optometrist as soon as possible so as to not run out of contacts.

Please do not go to Dr. Howard at Eye Care Plus, his practice is unprofessional, subpar, and dishonest.

Submitted March 11, 2017

Dr. Howard and his staff, we worked with Emma, did an outstanding job in making sure that my husband’s prescription/glasses were perfect. My husband had an eye exam performed by another optometrist, a BIG mistake, because it took this other optometrist 3 times to finally get my husband’s prescription correct. The entire time my husband had to keep going back to this other optometrist for re-exams, Emma was always very polite, helpful and diligent in making sure his prescription was done correctly by calling this other optometrist and explaining to her the problems he was having and this greatly exceeded good customer service. In the past we have both gone to Dr. Howard for our exams, which he did correctly the first time. Thus, in the future we will ONLY go to Dr. Howard for our eye exams and glasses. Thank-you Dr. Howard and Thank-you Emma, you were both outstanding!!!!!!!

Submitted July 10, 2012