I recently saw Dr McElwain for a deviated septum. After several tests I was scheduled for a septoplasty. Leading up to surgery her staff was rude and short with me (on more than one occasion). They often made me feel like I was a burden. I mentioned this to the Doctor and she did not acknowledge her staffs behavior. Mind you, I've never had surgery and I’m paying money to have a service done. As expected, I had questions about the process. After surgery I had a lot of difficulty breathing from my mouth (nose was packed). I arrived to have my nose plugs removed 5 days later still having trouble breathing but wore my mask into the building. After entering the office (and seeing no other patients in the room), I asked to remove my mask because of breathing issues. From that point on I was treated very poorly by the local staff in Cranberry. I was covid tested right before surgery and laid up in bed for the last week. Because I had difficulty breathing in a mask I kindly requested an exception to the rules for the brief moment I was in the building. I was quickly met with sarcasm and rudeness, only to be rushed out of the office. The staff was very unprofessional. They undermined and discredited my conditions. Regardless of whether I (the customer) was right or wrong, I would have appreciated a small amount of empathy, patience and care.
I genuinely appreciate you Dr. McElwain and for the most part you treated me good and I trust the job was done right. Your staff on the other hand needs addressed. There are thousands of able body people on unemployment that would gladly act with more professionalism and integrity than the staff you have now. This is a service industry; no patient should EVER be treated the way I was treated.

Submitted Sept. 30, 2020

Dr. McElwain is the best doctor I have ever had. She is smart, friendly, extremely competent, and completely cured my extensive sinus problems. I have had chronic sinusitis, and she recommended a septoplasty, turbinate reduction, and a few other sinus surgeries after viewing my cat scan. The surgery and recovery weren't a walk in the part, of course - it's surgery!- but it was far easier and smoother than any other description of the surgery that I read online. I cannot overemphasize how helpful, smart, and competent she was! If you have any ENT questions of problems, be sure to go with Dr. McElwain!

Submitted Sept. 2, 2014

Dr McElwain is outstanding. She certainly is on my list as the BEST in her field.

Submitted Nov. 6, 2013

Very knowledgeable. Clean office, and the staff is super nice. Plan on returning in the future. Overall great doctor experience.

Submitted Nov. 29, 2011