Went to have my appointment with Dr. Jacobsen who has been my gynecologist for many, many years. Was treated VERY rudely by the secretary who was checking me in. First off, she said there was no previous record of my insurance. I have been on UPMC for Life since 2011 and before that by Highmark from my position with Westmoreland County. When I told her I have the same insurance, she opened my chart and showed me a blank page indicating that I was a liar. Then, I told her that I get a pap smear from the doctor, and she opened the same file folder and showed me another blank page & said I never get a pap smear there. She told me I had a total hysterectomy and didn't need one and never had one. I guess she considers herself my doctor as she knows what my doctor does for me at all my appointments. Why do I need to see Dr. Jacobsen if she knows everything that I have had done at all my precious appointments. I have NEVER been challenged by an office person who should never question anything regarding any of my care other than financial information. They called me to come for my appointment. Where did they get the information to call me if I haven't given my previous information regarding my insurance. I had contacted my UPMC provider the last time I was turned away by this same woman telling me that my insurance would not cover my exam. And, they told me that I can indeed have my yearly gynecological needs covered. But, this office clerk seems to think she knows more about my personal information than my insurance company. Also, she seems to think she is in charge of my personal medical information as I still have my ovaries which does not constitute a total hysterectomy. As she has never been in the room when Dr. Jacobsen when she has examined me, so how can she tell me what the doctor and I discuss. I will never return to this establishment again which is sad as I have been a patient and absolutely love Dr. Jacobsen. It is very sad that one employee has so much power that she can treat patients this way. I will be calling my insurance company and telling them what transpired as this is completely inappropriate behavior for an office clerk.

Submitted July 13, 2018

Dr Jacobson is great! She took the time to listen and responded appropriately, in a kind, gentle manner given my concerns. She made me feel extremely comfortable in a professional way. I would reccomend her to anyone. I saw her in the Greensburg office and had no issues with any of the staff in there, as per other reviews. They were all polite and professional. Any time I call there, they take care of my call in a timely fashion according to my needs.

Submitted June 16, 2017

dr jacobson is great. the staff at the office and on the phone does not want to be bothered just be paid, sit and do nothing. very rude on the phone and at office. very disappointed.

Submitted March 19, 2014

I love Dr. Jacobson but her staff has to go. They are not friendly at all in the Greensburg office.

Submitted May 23, 2013

Great team of doctors! I've seen all of the doctors at Westmoreland OBGYN while i was pregnant with my daughter, they all were friendly & answered all questions I had. However, the staff @ the front desk was always very rude and made me feel EXTREMELY uncomfortabke. Now being pregnant a second time, I have decide to switch doctors due to the severity of uncomfortableness/nastiness I recieved from the front office.

Submitted July 25, 2012

Dr. Jacobson is kind, attentive and extremely caring and knowledgeable. The staff at her new practice, Athena Women's Care are efficient and helpful.

Submitted March 14, 2012

I had to call MULTIPLE times to get the results of a test. They finally got her to call me back after a day even though they had the test a nurse couldn't tell me the results.

Submitted Aug. 13, 2009

Dr. Jacobson is great,very gentle, and understanding of woman and their problems. I would highly recommend her to other women and their daughters for first time gyne visits.The office staff is very rude and not friendly at all.

Submitted March 11, 2009