Dr. Glen S. Lovelace
Staff
Helpfulness
Knowledge
Glen S. Lovelace Clinic Boise
333 N 1st St # 260
Boise, ID, United States
83702
333 N 1st St # 260
Boise, ID, United States
83702
No Phone Number Provided
http://www.stlukesonline.org/boise
Facility Affiliations
Dr. Glen S. Lovelace's Credentials
Education
- University Of Colorado School Of Medicine (Grad. 1990)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
Medicaid / Medi-Cal
When I got an automated on a Saturday, telling me my appointment was with a different provider, and there was no way to leave a message, I should have know things would get worse. I left a message for there answering service and patiently wait for them to call me on Tuesday. On Monday I get a call again asking me to confirm my appointment with the wrong provider. (They took President's Day off.) So Tuesday rolls around and they still have yet to return my call for my appointment with the wrong provider on that day. I finally call them and was asked "So do you want to reschedule?" Um no. I am a high risk pregnancy and I have already been waiting over 3 weeks. The lady that answered the phone was beyond rude and just kept making excuses. I should have listened to the two different medical professionals who warned me about his staff and his manner of doing things. When a front office staff is that rude, it makes it clear to run and get a new provider. I can only imagine what the next few months would have been like. She did say that that is how they schedule people and that "I never would have had my first appointment with Dr. Lovelace." I said that was unacceptable to schedule people with a different provider without informing them. If I was Dr. L,ovelace I would do some serious investigating into how my front office is treating people. As Boise grows, the knowledge of their poor customer service will become more evident.
Submitted Feb. 16, 2021