I was calling as a new patient.I had to wait forever, and then the first lady that answered asked if my insurance was commercial, and I said that I wasn't sure so she started to argue that I had to know in a really bad way.I told her that she had to explain me because I didn't know what that means, and she hung up. Then, I called back, and I was explaining all to another one named Lourdes, and she told me to stop complaining in a really bad way too. It's impossible to get to the doctor this way.

Submitted March 31, 2017