Rate Milton Urgent Care and Family Practice
Ratings for Milton Urgent Care and Family Practice
I made an appointment to see Dr. Bajea (my family doctor) for a test and I took a day off at work due to her short clinic hours. Few days later I called the clinic to confirm my appointment time and date, Rosanna, the receptionist, picked up the phone and asked for my first and last name and later stated Dr. Bajea is not my family doctor, after convincing her she is my family doctor she said Dr. Bajea is fully booked this month and I do not have an appointment, again I had to convince her to check and she realised she was mistaking me with another patient with similar name but “VERY” different birthdate. When I came in for my appointment Rosanna took my health card and I informed her I have an appointment for a test with Dr. Bajea. I was called in after 40 mins of waiting and inside the patient room Dr. Mathew was there instead of Dr. Bajea. We completed my test and Dr. Mathew wrote me a prescription and I was feeling uneasy so after laying down for a bit, I left the clinic. Three days later in the afternoon Rosanna calls me and informs me that the clinic had accidently given me a prescription under another patient. She did not apologize for her mistake or explain the situation. As I was very frustrated, my husband and I went to the clinic to find out what exactly happened so when I came in for my appointment few days ago, I was informed by Dr. Matthew that Rosanna did not swipe my health card when I came in, she opened the wrong patient chart in the patient room which resulted in my test sample being assigned to a wrong patient and my prescription also had that same patient’s information on. I did not see Dr. Bajea on the date of my appointment because Rosanna did not confirm who my family doctor was. I saw so many flaws in the system, Rosanna did not ask for two patient identifiers, and she did not match my health card information to the chart that was open in front of her and Dr. Matthew did not confirm my name and DOB when I entered her patient room. As I stated before Dr. Bajea is a great doctor but as a family doctor she has not even called me to inform me that they are looking into this incident. You are nothing but a number here, not a person, its been overwhelming experience every time I come to this urgent care. My anxiety level has been off the roof lately due to these mishaps. I will not be visiting this clinic again.
If you the receptionist friend you will get pushed to front of the line with walk in patients. I sat waiting and had 4 patients on walk-in that came in after me and got seen by doctor before myself. when asked why i was told its different doctors. I've been to other urgent care centers and there is 1 doctor for all walk-ins. If 4 people came in after me as walk-ins how can they get preference over me.
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