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Cleanliness
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Facilities
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Services
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Value
Treated very badly by nursing staff. Before they knew my husband was spending the nights with me they lied about what services they had provided. One even told me that since I was at the end of the hall they forgot about me. I had had serious surgery and no one came in that night to check on me. One nurse when she was there told me I was a whiner.
Flag | November 3, 2014
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in Cypress, TX





Admitted thru ER horrible experience getting IV and things got worse. Meet with Dr Abrol discuss procedure the next morning while being prep the nurse discovered IV W wasn't working and said she was going to use updated one that would be more comfortable and work better with my small veins needle was protruding out the skin on my hand. it got worse Dr Reddy showed up when I objected to the switch in Dr's it got so crazy I. Placed my faith in God and proceeded. The next day they put me on generic Mira lax and nurses was mixing it in a small bathroom cup size glass with ice water out my water pitcher which didn't work because it should have been mixed with 8 ounes of room temp water so I was discharged without having a BM while in the restroom and the Dr and head nurse discharged me while I was in bathroom on commode and she asked me how long I would be because they needed the room. I wlll say this, MAKE SURE IF YOU OR YOUR FAMILY MEMBER IS IN MY AGE GROUP I am 70 THAT SOMEONE BE 29TH THEM AT METHODIST WILLOWBROOK NURSES WORK LONG HOURS THEY ALSO HAVE CONTRACT NURSES ON WEEKENDS AND FROM MIDNITE TO 5:30 or 6 you are on your own. I thought the Drs and outpatient care I received would be the SAME excellent care in hospital NO NO AND NO. Make SURE if you go through ER that your Dr will be the one taking care of you NOT the hospital Dr. and use your button I didn't and I didn't receive good service. They serve the SAME menu every meal every day and you can only get one of what you order and the food is always cold because the serving trays and food warmer are the ones used in the late70 and80 no fresh fruit plates or decent food on floor like in caferteria,. Methodist Willowbrook is all show no substance.
Flag | November 25, 2015