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Surrey Memorial Hospital

Surrey Memorial Hospital

Hospital
95 reviews
Unavailable
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Rate Surrey Memorial Hospital

Cleanliness
Facilities
Services
Value

Ratings for Surrey Memorial Hospital

2
Cleanliness
3
Facilities
1
Services
2
Value

I have found ,as an outpatient, a lot of people here just don’t care. They stuff things off which are meaningful an relevant to a patients well being. If you can possibly help it...DO NOT come to this hospital. Insensitive is a very correct word to use for stafff here at SMH. Someone mentioned they are polite, Is this a sad morbid joke. A number of people are rude, could care less, don’t bother answering calls, don’t return calls. I could go,on. What’s the point? Fraser Health isn’t doing anything to fix the problems at SMH. Contact the Minister of Health.

flag | Submitted August 5, 2018

1
Cleanliness
1
Facilities
1
Services
1
Value

Why is Surrey Memorial allowed to operate when it has terrible reviews. I too have been damaged by Surrey Memorial Hospital clinicians, medical battery, October 15, 2017>. I was taken by ambulance to ER for a GI Bleed, admitted hours later to 3 West Medical floor where nurses did not answer call buttons, were rude and unavailable. My bed linen was not changed for 7 days, blood was spattered on walls and floor in room and bathroom not cleaned. Piles of dirt were swept to a corner of the room, plus hallway, and left all day. I was never given a shower for seven days, or even a sponge bath except what I could manage myself with two arms hooked to IV's. I was given a severe infection in my left hand from improper IV care. Multiple nurses refused to restart another IV, even though my hand and arm was red and infected. Later after forcing a nurse to remove the IV, I received 500mgs. Clindamycin IV and tablets for 7 days for a staphylococcus areus infection At the same time my right arm was damaged by SMH with multiple blood clots, which are still resolving, (01/08/18) from improper insertion and care of a Glide Line. Discharged without treatment for blood clots. Readmitted to Burnaby Hospital, through ER, for final antibiotic treatment and heparin IV for four more days. Total hospital stay at both hospitals, 13 days. I was placed on Xeralto anti coagulant for months at mostly my expense. This a very expensive medication, $125. + for 30 tablets with Special Authority approval. At least Burnaby Hospital administered proper treatment and did no further damage to me. We as patients who are victims of medical battery from SMH are telling you it is dirty, ( I was given a staph infection) clinicians are incompetent, insolent...Why is nothing done to change this? Yes they almost killed me with a severe staph infection, and blood clots, twice in seven days. I easily could have had a stroke as a result of this negligence. I am not the only victim. If there were a rating of minus one, I would choose that option. Why are we not allowed to sue for medical damage done to us?

flag | Submitted August 1, 2018

3
Cleanliness
4
Facilities
1
Services
1
Value

Insensitive staff at triage! They will tell you to call them or go to the hospital if you are 1. Bleeding 2. Regular contractions every less than 5 mins 3. Water breaks 4. Decrease in fetal movement. I’ve been bleeding but they sent me home saying it’s normal. Went there as I have 3-7 minutes regular contractions every less than 5 mins, they sent me home again. I also went there as I’ve been leaking clear fluid with bright red blood (soaked 2 pads and thought my water broke but test for amniotic fluid is negative). I was scheduled for induction yesterday (July 7) but they called me saying they we’re full and asked me to go to Ridge Meadows Hospital which is 30 mins away from my house and to call them back after that. Dr. Sidhu of Ridge Meadows Hospital did the 1st insertion of medication and told me to call Surrey Hospital after 12hrs for the 2nd medication as it was the plan they talked about. I called triage regarding this, guess what, the lady told me that I don’t need to call them and that I will have to wait for them to call me. I’m 41 weeks and 2 days now, was admitted to Surrey Memorial Hospital at 32 weeks for partial placental abruption. I’m wondering if they’re waiting for my placenta to stop working before they will take me seriously.

flag | Submitted July 8, 2018

1
Cleanliness
1
Facilities
1
Services
1
Value

May 22nds review makes me wanna throw up hope that filthy piece of trash dies.. Espically when your there to help people dont like your job then GTFO

flag | Submitted July 7, 2018

5
Cleanliness
5
Facilities
4
Services
3
Value

Best hospital I have ever been to. Due to my gallstones I am at the hospital on average about once a month and the whole staff in the ER is very polite and helpful. Waiting to see a general surgeon to have my gallbladder removed.

flag | Submitted June 13, 2018

2
Cleanliness
3
Facilities
4
Services
3
Value

I feel like the funding is poorly allocated. I see nurses working extremely hard and all due to the lack of staffing available. I felt like my nurse provided the best care possible but she burnt herself out because she could never find a helping hand. She had informed me that the manager cannot provide workload due to a lack of funding. This is poor management if anything because more staff would make better care for us patients.

flag | Submitted June 4, 2018

1
Cleanliness
1
Facilities
1
Services
1
Value

Rude and unprofessional stuff. It's horrible in emergency catz zone. Waiting is atleast 8 to 10 hrs. If u ask any questions nurse will tell u leave or calls up security and will get you kicked out. After waiting for 7 hrs left from there with out seeing doctor!

flag | Submitted May 8, 2018

4
Cleanliness
5
Facilities
2
Services
2
Value

Was a patient here for around a month. I was treated horribly by pediatric staff. I was there for mental health reasons and I was forced to sit in my room with no activities to do. I felt shamed by many of the staff members. I've been in other hospitals for mental health problems before and I know that the way I was treated was not protocol. It was discrimination. I am extremely upset with my treatment for mental health problem in the pediatric wing of this hospital.

flag | Submitted May 7, 2018

1
Cleanliness
1
Facilities
1
Services
1
Value

Worst hospital to go in emergency. 10 hours wait to see a doctor. Rude and unprofessional nurses in CATZ. Left with horrible pain and without treatment.

flag | Submitted April 1, 2018

1
Cleanliness
1
Facilities
1
Services
1
Value

The staff in the Pediatric Emergency is the worst we have ever dealt with. It started with the unpleasant and impolite Triage Nurse's comments about why a child is wearing a mask. Then, they forgot to ask us whether the kid has any allergies, and later on, when we told them they ignored it and didn't bother to put a special bracelet on. It took them 20 (!) hours to transfer the referral from Emergency to Ultrasound Department. During that time the kid couldn't drink or eat because of possible urgent surgery based on ultrasound results. If we didn't bugged them on hourly bases and didn't threatened to leave the hospital, we would've been waiting for much longer. Nursing stations seemed to be overcrowded, but pacing was ridiculously slow. Some nurses simply escaped from us by saying that they have "more important thing to do", others tried to help us, but tried to call a wrong doctor. Total incompetence and lack of any management. And at the end, the staff at the Children's Health, when we got transferred there, "forgot" to give us the release papers! It was the worst experience in our life. It was inhumane, life threatening for the kid, and simply, a torture for all of us.

flag | Submitted March 31, 2018

Doctors at Surrey Memorial Hospital

Dr. Elaine Jackson

Dr. Elaine Jackson

42 reviews

Latest Rating

She has been my Dr for 24 years, saw me through the birth of my son, the death of my mom and everything in between. The only complaint i have is her office hours m... Read more

Dr. Nevio Cimolai

Dr. Nevio Cimolai

42 reviews

Latest Rating

Dr. Cimolai is the most helpful, caring, knowledgeable and patient-centered doctor that we have ever seen in BC. We are so glad that he is our GP. After a long battl... Read more

Dr. Peter Mukheibir

Dr. Peter Mukheibir

39 reviews

Latest Rating

Dr Mukheibir is a fantastic Doctor. He has been mine and most of my extended families doctor since our previous doctor retired from practice. He has all the most ama... Read more

Dr. Paul Oxley

Dr. Paul Oxley

60 reviews

Latest Rating

Had surgery august 7 2018 his staff very friendly and dr Oxley goes through the procedure explains everything to you and takes time to answer any of your plus very f... Read more

Dr. Peter Tan

Dr. Peter Tan

11 reviews

Latest Rating

Great Doctor, I'm still alive and that says it all.

Dr. R. James Bond

Dr. R. James Bond

44 reviews

Latest Rating

Dr Bond is a kind, talented surgeon who performed the Nuss procedure on my son. Now that the bar is removed, my son can breathe freely and has a beautiful chest - Th... Read more

Dr. Todd Arnold

Dr. Todd Arnold

9 reviews

Latest Rating

Dr Todd Arnold was our family Doctor from 1989 to 2016. He delivered all our grandchildren. Took care of our whole family for many many years. Best family Doctor eve... Read more

Dr. J.M Dickson

Dr. J.M Dickson

World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
59 reviews

Latest Rating

My daughter sees Dr. Dickson for her ears and he is one of the most rushed and rude physician that I've seen. He does not wait for you to finish your sentence and h... Read more

Dr. George MacCharles

Dr. George MacCharles

16 reviews

Latest Rating

It's been awhile that I lost Dr. Maccharles and I miss him dearly. He was truly the best. I was admitted to Surrey memorial hospital in January 2014 and he noticed... Read more

Dr. Robert Schweigel

Dr. Robert Schweigel

21 reviews

Latest Rating

Dr Schweigel did my hip replacement and I couldn't be happier. Such a kind, caring man.


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