Rate Surrey Memorial Hospital
Ratings for Surrey Memorial Hospital
Worst hospital in the lower mainland. The pharmacy messed up on a family members medication, and my family member was left to suffer in pain as a result.
Submitted May 13, 2017 | flag
In 2015 I was told by my doctor to go to emergency in 2015 because the wait time to see a specialist was unbelievable and I was getting sicker. I turned myself over to them.
The care that I received was unbelievable. I had heard horror stories but they were not evident here. I waited 15 minutes for a bed in emergency where I was prepared for my visit. The doctors came and talked to me every as they ran various tests to find out what was wrong. You couldn't ask for better nurses than those on 3W. These women and men in all areas from the lab to radiology to everyone in between are hard working people who care about the people in their care.
The TV is a laugh.
The food is disgusting and I couldn't eat it. My Sunday hard boiled egg could bounce off the wall. They need to open their kitchens again before they kill people.
I think that the care you receive depends somewhat on a person's behaviour. Act like a demanding I'm the only one here type person that you'll be treated like you deserve. Every action causes a reaction.
And would I put my life in their hands? I already did because I wasn't expected to live.
Submitted May 6, 2017 | flag
I was fortunate to be in the new critical care tower during this visit to SMH. The new building and equipment are fantastic. The cleaner I had for my room (once we stopped playing musical beds/wards) was fantastic but most cleaners are not.
SMH does not offer it's services in many areas which is a significant detriment to those who are here.
TV services are free in emergency but very very expensive once you are in a ward. The new tower has up to date modern tv but everywhere else is the old stuff.
There are no internet services available to those here.
Nurses are fantastic or at least most have been. There are different nurses going to different wards but some wards do an amazing job of having a happy / helpful staff. They are stuck doing whatever protocol dictates. This leads to horrible wait times, sloppy health care, and the general perception of ineptitude.
SMH is constantly dealing with overcrowding with miles of stretchers in back hallways behind emergency acute wards. It's dangerous for everyone having these people in hallways waiting for a room. Especially depending on their illness.
Submitted April 14, 2017 | flag
The wait times are ridiculous here! The staff in general comes across as very uncaring. God forbid you should be in pain while they have you parked in a chair because no one will care and you will be ignored, 7-8 hour waits are not uncommon even in a dire situation.
Submitted April 1, 2017 | flag
Checked in with "check in clerk" at Pediatric emergency at 2:45 pm. Was told to wait for triage nurse. We waited. One patient ahead. 3:00 pm. No one ahead. Still waiting. Triage nurse and check in clerk chatting and laughing while we wait. At 3:10 we ask what the wait time was and was then told that there was no wait time. We then were checked in. If we had not initiated, we could have waited indefinitely. No sense that the nurse or clerk had any real concern about waiting patients.
Submitted Feb. 9, 2017 | flag
A very poor excuse for a hospital . Getting help and treatment is a gamble . There is around 85percent you won't get help till you come back a few times . Doctors are rushed and do as little as they have to . They need video cameras everywhere for patients safety and the staff should have to be held accountable for these treatments . Bottom line if you can't be a good hospital don't try to be a hospital at all .
Submitted Jan. 20, 2017 | flag
I was in emergency 1st time this morning. Nurses were very nice, Dr. Travis was very kind. I received excellent care. I am glad to have Surrey memorial close to my home.
Submitted Jan. 20, 2017 | flag
The meals and cleanliness are lacking but the doctors and nurses do the best they can.
Submitted Jan. 9, 2017 | flag
One particular nurse was so rude to myself and other patients. I waited for 4 days to get surgery and couldn't have anything to eat or drink in the meantime. I was supposed to get in the first night with a woman surgeon who was very nice and attentive and explained the process. Then last minute had someone else do my surgery that never explained anything to me. I didn't know who was performing the surgery until I kept asking every person that came over to me if they are the surgeon. There are some nurses that are nice but the whole process was a disaster. Funny thing, I was warned a week ago if I ever had to go to a hospital for any reason, avoid Surrey Memorial.
Submitted Dec. 22, 2016 | flag
Had cause to be picked up by an ambulance in Surrey recently. They were going in the wrong direction, and I asked where we were going. "Royal Colombian" the EMT said. "Isn't Surrey Memorial closer?" I asked. "You don't want to go to Surrey, trust me." the EMT replied. Yikes.
Submitted Nov. 23, 2016 | flag
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