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Surrey Memorial Hospital

Surrey Memorial Hospital

Hospital
73 reviews
Unavailable
Unavailable

Rate Surrey Memorial Hospital

Cleanliness
Facilities
Services
Value

Ratings for Surrey Memorial Hospital

2
Cleanliness
4
Facilities
1
Services
1
Value

As a Fraser Health employee this has got to be the worst shithole I've ever had the misfortune of working in. I've worked at Royal Columbian Hospital and at various community units, but by far when it comes to horrible staff, this place takes the cake. Most of the staff here do not know how to talk to patients. They treat them like degenerates when they act out as a result of poor mental state or medication they are on. They constantly gossip and meddle in other staff members' business. If your the kind of employee who just wants to go there and do your work without having to participate in gossip or needless butt kissing of senior staff, you're treated like a pariah and stuck having to put up with rude attitudes and other disrespectful behavior from people you don't even work directly with. Patients who get tired of being treated like animals and start to give attitude back are immediately labelled "prone to violence" and subject to unnecessary changes via their care plan. Such measures do nothing but further strain the trust and respect they have for staff and compound the problem to the point they become more aggressive. Security is constantly eyeballing people and looking for any chance they can to get physical. All in all, this place is garbage and the top management needs to start doing something about the toxic workplace and the way long-term patients are being treated by so-called health care workers

flag | Submitted November 15, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

I saw a sign in ER that said staff shall not be "kicked" yet the staff does not treat the patients well. No one made eye contact with me, even after my please and thank yous. I felt like the DR in ER was judging me by saying, " go home eat" Did the ER Dr at SMH think i was anorexic? When they came for blood work I didn't know where to stand or sit, the bed had black hair on it and when i pointed it out to the male nurse, he said "i see, that's awful". I assume the young person with the ER DR was a med student, he wasn't introduced to me, I hope he doesn't follow in the same foot path as the ER DR. I did go to my family dr the week before and he ordered tests but i got worse on the weekend. I felt horrible after leaving SMH. I felt like the DR used his position of authority and i was petrified to challenge him because of that position (and the sign). Finally my husband took me to peace arch a few days later after more weight loss and cant keep food in and now I am being treated with an anti inflammatory medication and seeing a specialist. I don't judge you so don't judge me. I am very thin now and know my family is worried. I don't self diagnose so I have no idea. I just know three weeks of not keeping food in isn't a good thing.

flag | Submitted November 6, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

DO NOT go to this cesspool unless you are suicidal or have a death wish ! This place is more filthy than the dump! Complete breeding ground for diseases. The filth in this hospital is so problematic that it basically killed my grandpa when he went in there a healthy man with pneumonia and never ended up coming out because he contracted c difficile when he was in the ICU. STAY AWAY PEOPLE you may go in and never come back out due to lack of cleanliness

flag | Submitted October 9, 2017

4
Cleanliness
2
Facilities
1
Services
1
Value

My mom used to do Radiation for her colon cancer to reduce it before her surgery. and guess what? they were covering her by a very thin cover instead of a special cover against tge radiation. after 1 year and in this month we discovered something in her lungs through CT scan. the dr asked her if they were covering her with a special cover, Radiation may transfer cancer into her lungs because of this careless behaviour. shameful to get like these things in aplace that it should be a place dor humans leass than one star. when we wait as apatients like 6 hours to detect if my son’s leg is broken or not?? this is rediculous.

flag | Submitted October 9, 2017

3
Cleanliness
3
Facilities
1
Services
1
Value

So 2 years ago I had surgery for a deviated septum performed by an Indian doctor. Four (4) months after the surgery I returned to the doctor to complain of pain at the top of my nasal passages. The surgeon sent me in for testing and concluded that I was allergic and he can't do anything for me. I was like really? Every single day of the year? But I never had this before surgery...so, everyday, I use Otrivin to clear up my nose for the past 2 years. A month ago, I woke up. My bed looked like a crime scene. I had a nose bleed. In my right nasal passage way, I had dry coagulated blood about an inch and a half length come out of my nose followed by excessive bleeding. I went to surrey memorial hospital emergency ward. I was put into the so called 'fast track'. I waited 3.5hrs for a doctor, 3.5hrs in fasttrack! Like seriously? Then get this, the doctor doesn't even check me. Looks at my chart and says 'you can go home.'. I'm like 'what?'. He responds 'You can go home, everyone gets nose bleeds'. I respond 'But I never had a nose bleed in my life?'. Doctor says, 'dosent' matter, everyone gets them'. The doctor gives me a clip to plug my nose in the event it bleads again. I say to the doctor 'But I had xrays done last week on my nose to see what the problem is, can you look at them?'. Doctor says 'No, I dont' need to; go home'. I leave. The following week I go to my family doctor. Today, I get the news. The xrays show a cyst in my right nasal passage that is blocking both passages and inflaming my sunuses.... Hmmm, I think both the surgeon from 2 years ago and the ER doctor at Surrey Memorial need to go back to medical school and treat their patients better... I was told by my doctor that I may require surgery to remove the cyst... I was referred to an ENT surgueon for further assessment.

flag | Submitted September 23, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

I have no idea why no one ever does anything about this garbage hospital. Service is awful. Nurses are so rude and disrespectful. Theres never enough doctors. Emergency room is always packed and girls sitting behind their desk laughing at people. So messed up. The worst hospital in lower mainland.

flag | Submitted August 17, 2017

4
Cleanliness
5
Facilities
4
Services
5
Value

Every time I have needed to use this hospital I have had exceptional service and although sometimes We have to wait they are very courteous and helpful and answer my questions and ensure I have follow up with a doctor or specialist. So fortunate to have a good hospital near to us.

flag | Submitted August 12, 2017

3
Cleanliness
3
Facilities
1
Services
1
Value

i think its interesting to see how little they pay attention or care of the people that are obviously in distress. I sat in emerg and waited, and although my situation was not dire, I could tell that some others around me were. when they would speak up to staff, they were ignored. I was kind of blown away. I was in this waiting room with these people for 2 hours and then was moved into another waiting room for another 3 hours. I entered at 9 pm, ran out at 3am without being seen since I had work at 6AM that same day. when in the second inner waiting room my mom asked how long until someone could see me (as I couldnt walk at the time), the ladies wouldn't say anything ... silence while they occupied themselves with paperwork. When asked again later, one lady (nurse?) simply said "I could give her a regular tylenol but thats all I can do for you" ... my mother asked only How Long the wait would be for me. Nothing about meds. I prefer peace arch hospital honestly, at lease my doctors office can get results from there! I also watched as my doctors office tried 3 times to get connected to emergency. they transferred the head receptionist to 3 random departments, none were the one she asked the operator for, I was there and I heard her tell the operator crystal clear. i cant even deal. PS: they had a lady who was coughing up tiny spots of blood wait along with us. I don't get it.

flag | Submitted July 28, 2017

4
Cleanliness
3
Facilities
1
Services
1
Value

Took forever to check on me although I was in emergency. I spent almost 6 hours waiting. I was in a room and I could hear some nurses being rude to another lady who was in a lot of pain asking her to not yell because she was apparently being over dramatic. I thought that was very rude. Then also when I finally got to meet the doctor and I asked him a couple of questions about my health he told me rudely that I'm asking too many questions and he can't answer them all. I just though that was rude. I wouldn't come back here for sh*t. Fking hospital piece of *** I know how I feel so how the heck am I all good to go. Really messed up

flag | Submitted June 25, 2017

1
Cleanliness
1
Facilities
1
Services
1
Value

Worst hospital in the lower mainland. The pharmacy messed up on a family members medication, and my family member was left to suffer in pain as a result.

flag | Submitted May 13, 2017

Doctors at Surrey Memorial Hospital

Dr. Elaine Jackson

Dr. Elaine Jackson

40 reviews

Latest Rating

I have been a patient of Dr. Jackson for over 20 years now and I think she is a brilliant doctor I trust her fully.

Dr. Nevio Cimolai

Dr. Nevio Cimolai

41 reviews

Latest Rating

Excellent doc! He is very patient; helpful he is very responsible; very kind

Dr. Peter Mukheibir

Dr. Peter Mukheibir

38 reviews

Latest Rating

Dr. Mukheibir is extremely friendly, doesn't push pills on you and will take all the time that's needed to explain everything simply to you. Couldn't ask for a bette... Read more

Dr. Peter Tan

Dr. Peter Tan

11 reviews

Latest Rating

Great Doctor, I'm still alive and that says it all.

Dr. Paul Oxley

Dr. Paul Oxley

51 reviews

Latest Rating

Great doctor who knows what he is doing. Can be a bit rushed in his appointment but overall he takes good care. Fantastic staff as well.

Dr. Todd Arnold

Dr. Todd Arnold

9 reviews

Latest Rating

Dr Todd Arnold was our family Doctor from 1989 to 2016. He delivered all our grandchildren. Took care of our whole family for many many years. Best family Doctor eve... Read more

Dr. R. James Bond

Dr. R. James Bond

41 reviews

Latest Rating

I would not hesitate to recommend Dr. bond or his staff... They are Life savers

Dr. J.M Dickson

Dr. J.M Dickson

World Class Punctuality Badge
Exceptionally Helpful Badge
Highly Knowledgeable Badge
55 reviews

Latest Rating

Dr. Dickson has been caring for my son with his ear tubes for over a year now. He is the kindest man and knowledgeable and makes me feel confident when we leave his... Read more

Dr. George MacCharles

Dr. George MacCharles

16 reviews

Latest Rating

It's been awhile that I lost Dr. Maccharles and I miss him dearly. He was truly the best. I was admitted to Surrey memorial hospital in January 2014 and he noticed... Read more

Dr. Alan Ma

Dr. Alan Ma

25 reviews

Latest Rating

Been going to him since I was born, probably will never go to another doctor


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