Rate Surrey Memorial Hospital
Ratings for Surrey Memorial Hospital
The staff in the Pediatric Emergency is the worst we have ever dealt with. It started with the unpleasant and impolite Triage Nurse's comments about why a child is wearing a mask. Then, they forgot to ask us whether the kid has any allergies, and later on, when we told them they ignored it and didn't bother to put a special bracelet on. It took them 20 (!) hours to transfer the referral from Emergency to Ultrasound Department. During that time the kid couldn't drink or eat because of possible urgent surgery based on ultrasound results. If we didn't bugged them on hourly bases and didn't threatened to leave the hospital, we would've been waiting for much longer. Nursing stations seemed to be overcrowded, but pacing was ridiculously slow. Some nurses simply escaped from us by saying that they have "more important thing to do", others tried to help us, but tried to call a wrong doctor. Total incompetence and lack of any management. And at the end, the staff at the Children's Health, when we got transferred there, "forgot" to give us the release papers! It was the worst experience in our life. It was inhumane, life threatening for the kid, and simply, a torture for all of us.
The emergency Dept CATZ is horrible. The nurses rude and disrespectful! 12 hour wait times minimum! I finally got into a room, where there was trash and dirty gloves all over the floor. Other patients coming into my room to put their used gowns in the laundry hamper, which I promptly moved to the hallway. The absolute worst hospital I have ever had the displeasure of going to!
I am just home from a seven day stay at SMH. I arrived by ambulance in the early morning hours. I was in considerable pain. The emergency room doctor after reviewing my medical history and observing my symptoms made an accurate assessment of the medical problems. He followed this up with the usual lab work and an x-ray and then to get a more accurate reading a CT scan.. My case was then assigned to a general surgeon who continued to a detailed exam. In less than an even hour wait I was wheeled into the OR suite for surgery. All the way along I was treated with respect and advised of the plan ahead. The procedure was complex and life saving. Had I waited a day or two longer the result would have been tragic for me. I monitored the nurses daily. They seemed happy with their work and when asked each confirmed this. They all seemed well trained and responsive to patient needs. And. my surgeon was terrific. Very lucky to have him.
WORST HOSPITAL WE WENT EARLY IN THE MORNING AND WE SAW FEW PATIENTS WAITING I WAS SO HAPPY THAT WE COULD LEAVE EARLY TOO BUT TOO MUCH DISAPPOINTED THAT WE STILL WAITED LONG HOURS BECAUSE DOCTORS ARENT AVAILABLE SUCH A BIG HOSPITAL AND FEW DOCTORS MOVIN CANADA CAN BE PROUD OF EXCEPT FOR THIS HOSPITAL
ONE OF THE DOCTORS IN EMERG. LEFT SOME GLASS IN MY HEAD A FEW YEARS BACK FROM A CAR ACCIDENT I GOT IN. I WISH I WAS THINKING MORE CLEARLY AT THE TIME CUZ I WOULDNT HAVE LET HIM SEW UP MY HEAD WITHOUT TAKING THE GLASS OUT OF MY HEAD. HE SAID HE WAS REALLY LATE FOR SOMETHING VERY IMPORTANT AND WANTED TO LEAVE THE HOSPITAL AND BECAUSE THE COPS WANTED TO COME QUESTION ME ABOUT THE CAR I WAS IN I AGREED IN LETTING HIM STITCH UP MY HEAD WITHOUT TAKING ANY OF THE GLASS OUT OF MY HEAD. HE TOLD ME TO GO HOME TAKE THE STITCHES OUT AND PICK THE GLASS OUT MYSELF. BUT BECAUSE I WAS ON DRUGS I JUST LEFT IT AND NEVER TOOK ANY OF IT OUT AND NOW IM HAVING TERRIBLE PROBLEMS NOW AND DONT KNOW WHAT TO DO.
Doctors at Surrey Memorial Hospital
Dr. Elaine Jackson's Latest Rating
I have been a patient of Dr. Jackson for over 20 years now and I think she is a brilliant doctor I trust her fully.
Dr. Peter Tan's Latest Rating
Great Doctor, I'm still alive and that says it all.
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