Rate Hilltop House
Ratings for Hilltop House
Need more care staff and better housekeepers. Staff should be speakung English and not their own languages. Care staff do their best with what they are given and time. More care aides needed to give a higher quality of care. Nurses need to be more hands on instead of being their own task orientated.
Staff are amazing, very helpful and always do their best with what they have. Sad sometimes as they are understaffed but still still willing to give their all. Communication is getting better with new management. Residents are taken care of and treated with respect and kindness. Overall facility is well-managed.
Hilltop house is very clean facility. They do not provide even basic care for the residents. The staff ratio and nurse ratio is not enough for basic care of the residents. It is sad when seniors are treated this way in the end stage of their life. All because there is no money to have more staff to give the seniors basic care.