The staff is Great and helpful, polite, professional, and handle stress level at a high level!!!!. Dr. Elrefai takes walk-ins and that is his problem, he makes his appointment wait time very long. He needs to stop taking walking along with appointments because he wants his schedule busy but yet not efficient to his own patients. Hopefully when he comes back from locum he should only be appointment based.
Pt;s there are rude, the staff there is great, the ones who say they aren't need to get there head check. Besides Dr. Elrefai is leaving the country because he said Canada is boring meaning hint his pt's. Yes I am one too. FYI. He isn't coming back. And the Stupid guy next door IDA is going to be taking over, nice if he lets both girls go, I will have to find a new dr and pharmacy and trust me I will be telling all my friends who are pt's there.
Amazing family physician. Extremely caring & compassionate. We are very lucky to have him treating myself & my husband. Unfortunately, his front reception staff leave a lot to be desired. They are rude, uncaring, unprofessional!! The clinic could use some much needed TLC when it comes to cleaning does not leave a good impression. The wait times are beyond unacceptable, the doctor is great but to overbook and take walk ins to the point of having to wait 2-3 hours too see him (no exaggeration) is eventually going to ruin his practice. Also hiring competent (I stress competent) front staff who can handle the stress of the job, being knowledgeable would be good to!!! Taking care if these issues would go a long way in putting a positive spin on a very good & caring doctor, especially when it comes to his front staff - one is gone but replaced with yet another bimbo!
He listen when you talk. You can feel that there is a trust between the physician he his and you. They used to have a receptionist that wasn't liking her job, good thing she's not there anymore :) So they are all friendly and smily... For the punctuality, when I'm having an appointement, as an example at 10, I'll be seen at 10h30-10h45... I have this doctor for about 3 years, stopped for about 2 years to see him (cause I was okay) but since 5 months I see him each month for a physical issue and before that 5 months, I had forgotten how GREAT my doctor was... wish everyone had one like him! Congrats!
He has very good knowledge, takes good decision for medicine or tests but He doesnt follow up , doesnt direct the staff to call patients if there is an emergency test result or so. The clinic is dirty , and the staff very bad , they dont reply to phone calls or keep you waiting and ignore you totally, not polite in patients reception.
I have been a patient of Dr. Thaer Hussein Elrefai for the past five years here in Ottawa. His medical knowledge is excellent, but what impresses me the most it is his caring, and especially his empathy, the ability to understand the needs of his patients as he ministers to them. I had my first annual exam in the past eight years last December, and every area was tested and exams requested, with referrals expedited as required. I am getting needed help through specialists now, but credit him for taking needed action. His staff is very friendly and proactive in managing the constant flow of patients they help daily. A good team indeed. My congratulations on the third year anniversary of Sunshine Medical Clinic and best wishes for continued success in his endeavours. May God bless Dr. Elrefai immensely!
I was very pleased with Dr. Elrefai, for once I was treated as a patient and not an appointment. He took his time, talked extensively both on my issues and off, listened to me and was most helpful. It is important to a patient with numerous health issues to feel that they are being listened to and he does listen.
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A new 3.2-star rating has been posted. "I can' t believe Dr. Elrefai just up and left his patient's with no covering doctor. That's not cool nor is it very professional. So now all his patient includi..."June 18, 2015
A new 4.8-star rating has been posted. "The staff is Great and helpful, polite, professional, and handle stress level at a high level!!!!. Dr. Elrefai takes walk-ins and that is his problem, he makes ..."October 1, 2014
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