Ratings for Dr. Hugo Law
Always overbooked. Non transparent acceptance of walk ins (friends & family). Average wait time: 2+ hours. Doesn’t listen to patient concerns or care about patient input. Rushes appointments. Pushes prescriptions. Very difficult to get referrals for specialists. Receptionists are RUDE. He needs to retire.
3 generations of my Family has been with Dr Hugo Law for well over 20 years now and recently we started seeing Ivan Law who is very helpful and attentive and great to communicate with. However my family is debating changing our doctor due to their staffing specifically their two full time receptionists. The comments posted of them are quite accurate as they definitely dont show at the very least any courteousness. As a chinese canadian who speaks cantonese i have witnessed first hand the difference in tone and just overall willingness to help as any extra questions asked are simply returned with a heavy sense of disrespect and attitude. I have much respect for both father and son however i sincerely cannot say the same for both receptionists excluding the one receptionist that fills in on weekends and when they are absent
The worst doctor ever. He needs to retire. Need to hire better staff and nurses to make the office more effective and flow smoothly. The secretaries don't know what their doing. Its just basically wasting his money on ineffective staff. His son, Dr. Ivan. He needs to make the office grow. Use an email system. Hire ppl! It's the only way to make the office more effective. Dr. Ivan, u have so much potential. Make this office a better place!
Dr. Law is definitely knowledgeable and helpful. He does bloodwork too which is why sometimes he takes very long seeing one patient. His time management isn't that great but i think he is respectable and hard working. Staff members are alright. Not as bad as other people say I believe.
Wait is at least an hour, over two hours waits are common, several times waited over three hours, patients been checked in and go out for food finding still have to wait an hour before seeing the doctor. Simple thing like getting a signed needle card takes two trips, claiming have to check it out first.
Dr. Hugo Law's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research