Ratings for Dr. Charalombas Andreou
I HAD AN APOINTMENT BOOKED. THE RECEPTIONIST CALLED ME AND LEFT A MESSAGE THAT THE DOCTOR WOULDNT BE IN THAT DAY. I WAITED ABOUT A MONTH TO CALL BACK AND GET ANOTHER APPOINTMENT. THE STUID B....S AT RECEPTION TO ME I OWED THEM MONEY. I TOLD HER SHE WAS THE ONE WHO CANCELLED THE APPOINTMENT. THEY NEED TO FIRE ALL THE B......S UP FRONT. WILL NEVER GO THERE AGAIN!!!!!
Went in to ER at SMH with kidney stone. Was determined that stone would not pass on its own due to size and location, stayed in hospital over night and had a laser lithotripsy performed. When I woke up afterwards Dr. Andreou had left discharge instructions and I was told everything went well, I could go home and make a follow up appointment later. When I got home the pain returned exactly the same as what sent me to the hospital in the first place. Pain lasted over night, called nurses line the next morning and was advised to go back to ER. Another CT scan revealed the same stone in the same location, apparently the procedure I under went was unsuccessful and they couldn't get to the stone. Yet I was told everything went well and sent home?
I need to agree with the comments below. Dr Andreou is an outstanding doctor. BUT with horrible office staff. They are his first impression of the office and they are nothing but rude and disrespectful on the phone and in person. Office staff are replaceable no matter how long they have been there. That office needs a staff makeover. I am so disappointed in how I was treated by them. We are patients with medical problems; they need to have patience kindness and compassion. There rudeness is unacceptable.
The receptionist didn't record my change in appointment, and I received a reminder voicemail for the wrong date. When I called to correct it, my appointment time was no longer available, and the receptionist could not offer me any reasonable times that work with my work schedule. Now after waiting a month already, I have to go back to my GP and get a new referral. So disappointed.
The rude and horrible receptionist ruined this physician's good practice. I missed my appointment , receptionist said I have to pay $75 i am low income i cant afford to pay 75$ that's how much i make in one day .. i explained this to her she advised to look for another urologist .. dr wont see me until i pay the $75
Dr. Charalombas Andreou's Credentials
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