Ratings for Dr. Lilly Toma
Dr. Lilly Toma is rude, dismissive, consistently runs a late clinic (over 1hr behind schedule) without apology. Unprofessional, refuses to be accountable and will go on to blame other healthcare professionals (yes complain to the patient about other professionals) rather than to admit her own mistakes and work towards a resolution for the patient's health. Is not patient centred, not sure if it's ego/ arrogance not to refer when needed which sadly in the end leaves the patient to suffer needlessly. Completely unethical behaviour- unsure why she practices even.
My wife and I had the worst experience ever with Dr. Toma. We had an appointment at 1 PM but we had to wait 1.5!!!!! hour for Dr. Toma to show up. After I raised my concern about such a long long waiting time she responded: "It is what it is, if you don't like it change your doctor and you no longer welcome in here". We were shocked by this attitude as we never expected a PROFESSIONAL!! doctor to behave like this. We were very disappointed and I asked my wife to immediately change her family doctor . Professional attitude is the first and most important thing that everyone expects from a family doctor. I never recommend people to choose her as a family doctor.
I have followed Dr Toma from clinic to clinic in the past 8 years. She is a kind woman and I love her as a doctor BUT that is just not enough to justify waiting 1- 2 hours every time (and this is appointment based visits not walk-ins). I have tried to work with the staff to book a time slot that would have the least amount of wait and it doesn't matter, they all require you to wait min of an hour to max of 2 hours to see her. You can decide if you have that kind of time to wait around.
Dr. Toma is a great doctor. She has a calming presence and always listens carefully to my concerns with a smile on her face. Wait time used to be very long, but in my recent visit I waited less than 10 minutes which was great. I guess they have done something to address the complaints about long wait times.
Using her new clinic at Rockford (Royal Oak). Staff are very good people. Terrible for punctuality is always wait at least one hour at waiting room. Then wait another 30 or 45 minutes at the consulting room. Most of the time doctor do her best to get good service. But sometimes even though she is not really prepared for patients.
Dr. Lilly Toma's Credentials
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