Ratings for Dr. Neil J. Wells
He did my tummy tuck. Could not be happier....he answered all my questions, was very easy to talk to and was always available to me after my surgery. His staff is great. Kelly was extremely helpful and made it such an easy process. Thanks so much...what a great doc
My surgery appointment was booked on Aug 18, 2016 by my family doctor, Dr. Francis Ho after the initial appointment conducted in Feb this year. I went to see Dr. Well about my trickle figure back in Feb this year. He advised me to give another shot of cortisone to see if it can help. So, I listened to the expertise. He also said if it did not work, I could call to make surgery appointment. Unfortunately, the medication only worked for a few months. My trickle finger has no improve and even getting worse after the medication gone. In early July, my family doctor, Dr. Francis Ho called the clinic himself to clearly request the receptionist to book a surgery appointment for me & it was booked on Aug 18 at the St Paul Hospital. I went to the hospital on the said date. Surprisedly, Dr. Wells told me that the appointment was not for surgery and just for view. He asked me to call his clinic again to book the surgery appointment. I immediately called the clinic to book the appointment & I was given the time in Dec. I tried to explain some very valid concerns I had, the receptionist was unwilling to listen & talked over top of me. She refused to help in in any way with her extremely rude attitude. I went back to tell my family doctor about the happening with the receptionist. My family doctor called the clinic again to deal with the receptionist that the appointment was wrongly set. But he found the same that the receptionist was very rude. She never admitted her mistake. She was extremely argumentative and defensive. She did the same to talk over top of my doctor. I think this is the way she treats any patient. My doctor found that she was so hard to deal with & he requested to speak to Dr. Wells directly. But he got rejected rudely. My doctor requested to leave his message to the receptionist to have Dr. Wells to return his call. Obviously, not even a call back received from Dr. Wells after 2 weeks. I 'm doubted if the message was ever delivered to Dr. Wells. This was such a terrible experience with anyone in the medical profession. It was totally ridiculous and unacceptable. I think especially in the medical profession, the assistant plays an important role to ease the patients as opposed to becoming argumentative and defensive. The good doctor should know how rude his staff is. Dr. Wells might be too busy to check that someone with this kind of power to treat his patients & other medical professionals or he believes that it is not a problem to treat people the way his staff does. Consequently this will ruin the good reputation that Dr. Wells built over a long time in his medical profession. I also found quite a lot of negative comments about his staff. I strongly urge Dr. Wells could spare some of his precious time to read these comments as we all put our precious time to write as well. It seems this is the only way to express our thoughts and share our experience with him and other patients.
Dr. Wells has performed two surgeries - one cosmetic and one hand reconstruction...great doc...very easy to talk to. Answered all my questions...he staff is great too....always avalailble, answered all my questions...great girls...would not hesitate to recommend him ....
My initial appointment with the doctor was fine and he seemed very nice and took the time to explain things to me. He seemed very knowledgeable and I would like to arrange another appointment with the doctor to discuss options regarding a procedure I would like to have but I hesitate to go back to the doctor because I don't want to deal with his rude assistant again. My first encounter with Dr. Wells' MOA/receptionist was by phone and I found her to be rude. My second encounter with her was in person and she was extremely argumentative and defensive and she did not put me at ease at all. I tried to explain some very valid concerns I had. She was unwilling to listen, talked over top of me, and was extremely rude and did not ease my concerns at all. This is the first time I have had such a negative experience with anyone in the medical profession. The assistant is the first person that patients encounter at a doctor's office and I think it is very important that the assistant is able to put people at ease as opposed to becoming argumentative and defensive with the patients.
My first encounter with Dr. Wells was less than favorable. I felt rushed and left feeling blindsided and confused. I'm guessing I caught him on an off day. For my follow up appointment, I went armed with tons of questions. He was wonderful! He patiently answered all my questions and then some! He spent a great deal of time with me and I left feeling that he really wanted to help me and he really wanted me to get through this injury. I watched him interact with the other patients in the clinic and he was just as patient and thorough with each of them. I truly believe he was having an off day the first time I met him, and we're all human so I would no let that effect my rating. I am very grateful and would not hesitate to recommend him!
Not only does this surgeon not go out of his way to help but he has the rudest, most argumentative staff that I have ever encountered. The problem is that when you are the big fish in a little pond -- you can act this way. It isn't appropriate but that is the way it goes so if you are looking for a surgeon-- I would say he would be average in the U.S but because of our medical system - you take what you get. God help you if you need a letter or follow-up because it appears that once Daddy Warbucks gets his pound of flesh (literally) from you then it's the rude argumentative staff that you deal with. The good doctor knows how rude his staff is. . This means he knows his staff runs rough shod over people at their most vulnerable-- those injured, in pain or desperate. He has no checks or balances so anyone with this kind of power can't help but believe their own b.s. and believe it is okay to treat people the way his staff does. The apple doesn't fall far from the tree.
I have recently had surgery by Dr. Wells and couldn't be happier. I found Dr, Wells to be professional and I immediately felt at ease with him. He answered all my questions and was not in a rush, as some physicians can be. My surgery was booked shortly thereafter and the front office staff were beyond helpful. Kelly was very competent and I felt I was in good hands. She even called me earlier than expected with the time of my surgery and to reassure me that all would be well and the call her at anytime if I had any questions. Surgery was done at the Squamish General Hospital. It is a lovely place and all the staff were truly amazing. I would not hesitate to go there again for any health issue.
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- Bcbs Massachusetts
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