Facebook Pixel

Ratings for Dr. Donna Johnston


I tried to make an appt as a new patient and was told I'd first have to fill out a patient information form and wait to hear from them as to whether or not they wanted me as a patient. I found this odd, but I did it and added a note saying I'd just moved here from out of town and was temporarily staying in a seasonal rental until my new place was ready. I instructed them to use the new contact info if they were going to contact me after a certain date. I waited to hear from them and never did. When I called the office I learned that they had tried to contact me by leaving a message on the homeowner's answering machine instead of referring to the date I highlighted on my note. Of course I was gone by then and no one was picking up that message since the unit was empty. I made an appt, they gave their excuses and after all this wasted time, finally went in. As part of the routine Dr Johnston ordered a mammogram screening. They said I'd hear from them, but never called me with the result. A month later I received a letter from the hospital where I had the mammogram done. They stated that the result was negative and they wondered why I hadn't called them for further instructions and/or treatment. I told them the doctor had never informed me of the negative result. They said I'd need a diagnostic Rx to proceed. I then called the doctor and questioned the whole thing. The receptionist told me that the doctor was too busy and didn't have time to make calls (to tell a patient she had a negative mammogram). I asked them to get me a prescription from her for the diagnostic mammogram. They said she was off on Christmas holiday and couldn't be reached. I finally got them to fax me the Rx so that I could proceed with getting a diagnosis and treatment, if needed. I was not happy with their excuses or inefficiency, but my main concern was moving forward. I got the 2nd mammogram done, but in the interim received a letter from the doctor saying I was not welcome there any longer. No apology was made for the unprofessional behavior of anyone concerned. I'm a lady in my 60's and have never been treated with such apathy or disregard by a presumed medical professional and her staff in all my life. I'm still shocked when I think about it. When I look back though, to the first time I met her, I proffered my hand as one does when meeting someone for the first time. She looked at me strangely and I found myself half-shaking cold, lifeless fingers. I should've known right there I wasn't dealing with a warm, caring person who became a doctor because she had a desire to help people.

Was this rating useful? 0

flag | Submitted June 22, 2016

Rate this Doctor

Dr. Donna Johnston's Credentials

Accepting New Patients








Other Specialties


Areas of Expertise


Awards & Recognitions


Publications & Research


Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Private Health Care Systems
Veterans Administration
Workers Comp

Sign up for our newsletter to get the latest health news and tips.