Ratings for Dr. Melanie Ursell
I agree with the writer of July 8. I had a similar experience. The secretary is completely unprofessional and condescending. This office has no regard to the time you take to travel out of town just to arrive and have them say that Dr, Ursell was called away. I never did get to see Dr. or so because I was too frustrated with the way they were in that office.
To the writer of July 8/2017...If you feel as strongly as you have written, perhaps a complaint to the College Of Physicians & Surgeons of Ontario might be in order. Yours would not be the first complaint about cancelled appointments etc. Go to the CPSO site & look it up. Ultimately the Dr is responsible for the performance or lack of performance in the office.
Dr Ursell needs to concentrate on getting her office staffed and managed with caring, proficient staff. I had an appointment cancelled 3 times over the past month by 3 different staff. No one ever answers the telephone or returns a message. Absolute terrible service. My family physician's office called to say they received a note from Dr Uriel's office stating I have missed 2 appointments. Nonsense! Someone keeps cancelling my appointment and rescheduling! I tried for a week to re confirm my appointment this past week with no return calls. I went to the Dr who referred me to see if they could confirm my appointment as it was this past Friday late in afternoon. I had to come from out of town and my husband had to take time off work to drive me. My Dr got no phone response. She faxed Dr Ursel's office and received fax back in 30 mins stating I have appointment. So my husband and I travel there. When we arrive the secretary is rude stating there is no way I have an appointment. Dr Uriel is away. Long story but needless to say I was upset. No one knows what they are doing there. Beyond disorganized. I have never seen any office run like this. Secretary basically blamed me. I will not reschedule. I will not go back. Worst experience with a Dr's office.
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