Spends a lot of time with you which explains why he usually runs late. Answers questions, discusses options & explains things to you. I gave staff a "4" because the back-of-the-office staff(exam room staff such as nurses, PA's, NP's) would be rated excellent (5) but the front office staff need to improve in their customer service skills. Need to be patient when calling the office. Now that you can make appts on-line & ask questions on-line, customer service has improved significantly. Response time for on-line questions is very quick (within 24 hrs). I like using the website.