Ratings for Dr. Nili N. Alai
This was a very strange visit. As others posted, there is an incredible amount of papers that you need to sign accepting liability for payment, pre-payment required, $50 fee for cancelled appointments etc. I was informed I had not met my high deductible and $151 was requested. I was then asked if I was going to have anything removed because this is an extra expense. I have never seen this doctor before -- I was coming in for a skin cancer screening. How am I to know if anything needs to be removed! After my exam I was told there was nothing that looked like cancer but I should consider if I wanted biopsies or fotofinder for some of the more concerning spots. I was also prescribed a medication for areas with sun damage -- which will require me to come in again for at least 1 more visit. I forgot to mention that she only checks half your body so you have to come back for the second half. The entire time I kept hearing a cash register ringing in the back of my mind. The doctor seemed very nice but I felt like my pocket was being picked. I don't think I'll be back.
I had seen every doctor and specialist imaginable for my eye rash. Nothing worked. I was taking my latest prednizone pill pack and had given up hope. I found Dr. Alai in SuperDoctors and after a lot of research went to see her. I instantly knew and felt I was at my final doctor. My eyes were better after just two days and no nore prednisone. I had a follow up appointment but was doing so well I havent needed to go back. The nurse was exceptionally nice and she really helped me out. They all were compassionate to my plight. I would recommend this dermatologist for complicated eyelid rashes.
I would not have known about a really big cancer on my chin without Dr. Alai. I went in to see dr. Alai outside of my kaiser HMO plan for a cosmetic mole removal on my body. Dr. Alai found a rare growth called a microsictic adnexal cancer on my chin which was totally unrelated. I did not even see this growth and had no idea it was there. I am so grateful Dr. Alia cared enough was was thorough. She looked beyond what I was there to do. To save me money, she wrote a note for me to take to kaiser to have my biopsy covered by my plan. My doctors and friends were very impressed.
I am extremely disappointed with my visit to Dr. Alai. I was a new patient and went in for a full body check. She was not at all thorough and did not spend adequate time with me. She recommended that I go to an office at UCI that does a high-tech scan. If she is going to recommend this type of procedure, then why did she even agree to see me for a body check? The amount of paperwork that needs to be filled out is ridiculous, with excessive focus on liability, insuring payment, etc. I have never had to do that kind of paperwork at any other doctor's office. Payment is required before you can see the doctor, which is ridiculous since it is unknown what you need to have done until the doctor sees you and determines what is needed. I could go on and on. Honestly, I have never had such a negative experience at a medical office.
Great dermatologist! Dr. Alai is extremely knowledgeable and thorough. She took the time to explain everything and gave me detailed written instructions. The office is clean and comfortable. The staff is professional, very friendly, and also knowledgeable. I have had a few procedures (biopsies/facials/laser hair removal)and all have been painless and quick.
Over the course of the past 18 months, Dr. Alai has mis-diagnosed 2 separate conditions, resulting in anxiety, stress, unnecessary procedures, and unrecoverable expenditures of money. Despite medical documentation, Dr. Alai refused to even consider the possibility of an error. Furthermore she consistently overbooks, resulting in waits as long as 45-60 minutes. Her office is grossly understaffed generating short tempered,ill-prepared young assistants, unconcerned with patients as human beings. Dr. Alai, because of the overbooking, is often rushed and impatient in responding to questions pertinent to my conditions. I often felt pressured to purchase expensive skin care products at her office, only to later learn they are inexpensively available, over the counter, at CVS or Long's. Each time I tried to address my concerns with her, Dr. Alai waved me off and told me to talk to her nurse who was busy with other patients. Try as I did to give her the benefit of the doubt, I'm done with her.
Definitely would not recommend Dr. Alai. I agree with all of the negative comments above. In general, she is medically knowledgeable, but the office seems understaffed and poorly organized. After being a patient for over a year, I got a letter suggesting that another doctor "would be better suited to my medical needs". This was a strange coincidence, soon after my group insurance had changed to a plan that was less favorable to Dr. Alai's "pay up front" policy. I've since found another doctor, who after three visits, hasn't even asked me for a co-pay. Furthermore, an insurance professional of 26 years told me he had never hear of a doctor treating a patient in this manner.
I have been Dr. Alai's patient for many years, but today I decided to seek a new dermatologist. Over time, the quality of her service has degraded. While I feel she is medically knowledgable, she keeps her patients waiting (frequently 45 minutes +), has her patients sign countless liability related forms (more than any other doctor I've known), pushes botox, fillers and other cash only, immediate-pay services, and seems less and less intereted in listening to and serving her patients. She will stretch what could be attended to in one appt. into several appts. Making money is her priority. She has a high rate of turnover among her staff members, and does a poor job of training her employees. She is arrogant and defensive. She is deficient in business knowledge, people skills and common sense. I would seek another more efficient, caring dermatologist.
Dr. Nili N. Alai's Credentials
Accepting New Patients
- University Of South Alabama College Of Medicine (Grad. 1994)
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- Bcbs Illinois
Top Hospitals in Laguna Hills, CA
Top Urgent Care Centers in Laguna Hills, CA
Find a Doctor by Specialty
#1 of 10
#2 of 10
#3 of 10
#4 of 10
#5 of 10