Ratings for Dr. Marci A. Roy
You wait over an hour every appointment to receive the worst medical experience of your life. Dr. Roy was consistently incredibly rude, dismissive and seemingly unknowledgeable. After almost 10 very expensive appointments, a few scans, and two horrific prescription experiences later, I had wasted enough energy and resources on Dr. Roy. All of the staff is also very rude, and it is almost impossible to get anyone on the phone ever. Bills are also incredibly delayed. I would not recommend Dr. Roy in any category.
I am looking for a new neurologist because I saw yet another one today that I didn't like. I decided I should start writing reviews so nobody else has the same experience. I saw Dr. Marci Roy a while back and I told her which drugs work for my migraines and which ones do not. I have had this condition for many years and know from experience what works for me. She accused me of trying to get drugs to get high. Very degrading. She gave me Imitrex. Bad Idea. I have a heart condition and Imitrex is a triptan. It affects a certain natural substance (serotonin) that causes narrowing of blood vessels and causes me to have chest pains.
I thought I was going to see the Dr...I had not realized often Dr's have P.A's that are the migraine specialists, though I did not know specifically how she was trained in migraines. I did not like being passed off. It made me feel my health was not important enough for the Dr. Dr. Roy did introduce me to MaxAlt which worked well enough but did not abort all my headaches. I became very frustrated when I would call about a severe/long lasting headaches. I was told to come to the office for an infusion. This solution for pain was impossible for me. I live alone and could not drive myself in that condition. I ended up leaving her office dissatisfied with the low level of attention to my medical needs.
This was the worst doctor experience I've ever had. The staff was completely unprofessional, rude, and they actually lied to me. They told me I could arrive to my appointment ten minutes late because they had provided me with the incorrect address. When I rushed to arrive to their office (on time according to the ten minute window allotted to me), they registered my information as if I was going to see the doctor. Only, right before I was going to see the doctor, the staff came to me and said that actually the doctor would not see me now, and that I should have just kept my original appointment time. Even though they had told me ten minutes before that she would see me. That is called a lie. They are liars. Do you trust your health with people that lie? I cannot recommend enough that you AVOID THIS DOCTOR AND OFFICE.
I would suggest going to a different neurologist. After going, I followed the regiment of exercise, diet, and medication. It did not help, and I have been just getting medicine refilled through them. IT IS A NIGHTMARE. When you call and pick the option to get a medicine refilled, you are sent to a voice mail box where no one ever calls you back. It would sometimes take 2 weeks to get migraine medicine that says "may cause seizures if you stop taking". That makes you sleep well at night.... Come to find out, (after calling multiple times,leaving messages, etc), they refused my prescription because of an appointment I canceled at least a YEAR ago. The staff is horribly rude and insulting. If you want to INCREASE your headache or migraine go here. Otherwise, don't waste your time. Don't drink caffeine and exercise is all the treatment/diagnosis you will get here.
My time with Dr. Roy consisted of her and her PA talking into recorders while I just sat there. When I interrupted because the PA had misinterpreted something I told her earlier or tried to ask a question, Dr. Roy glared at me over the top of her reading glasses. Even worse, the medication she prescribed caused a painful complication so I called in (I had to call twice) and it took 2 days for a PA to call me back (no apology) and she had not even talked to the doctor so had no input of value to give. Twenty-four hours later I am still waiting for a doctor response and still suffering with side effects I feel are potentially harmful to me. I realize specialists are busy, but I've never had a doctor's office take more than a few hours to call me back, especially when pain is involved or potentially serious side effects. If your doctor refers you to this physician, ask for another choice. I'm waiting one more day before I do so.
I was a patient of Dr. Roy's for almost two years when I decided to leave her practice. Dr. Roy was a good doctor, (for the total 30 minutes I saw her), but her staff seem overwhelmed and unable to keep up with amount of patients she had. I very rarely received phone calls back (even when I had dosage questions about my prescriptions) and had several "red tape" issues with my insurance and pharmacy that her staff was unable to help with. I don't need to deal with a doctor's office that isn't going to be on my side and help me through the maze of "health care issues." If Dr. Roy's office staff is so busy that they can't return phone calls and they can't avoid silly errors, then I don't need to trust them with my health.
I have been going to Dr. Roy and her assistant for about 10 years now. She has been incredibly kind and patient during my visits and has taken all the time I needed to figure out what the best treatments would be for my migraines. I am totally mystified by the negative reviews listed here - they don't sound like her to me at all. My migraines have gone from dibilitating to totally manageable. I would highly recommend her to anyone looking for a kind,knowledgable and professional headache expert.
I read what was here before I visited her office. I was very worried about seeing this uncaring woman. I had a huge wall up. When she came in and did the test that I was there for she told me her opinion. Then she looked at me and said do you have any questions? I looked at her and said I'm very confused about you. From what I read you were suppose to be a uncaring, hard, horrible person. I have to say at that time I knew she wasn't the monster I thought I had come to meet. She was caring, understand, and truly acted like she want to help. So far I can only report she is someone I would like on my team to help me with my health. I will update if anything about my opinion on her changes. ;) Layne
I am very grateful for the excellent care i am receiving from Dr. Roy and staff. I was treated with compassion and concern for my quality of life in the face of a difficult diagnosis with life changing consequences. Dr Roy helped me face my situation with courage and the will not to give up. She encouraged me to be a partner in my plan of treatment and listened to my input and my frustrations. I have shared my story with others whom have had similar experiences and I am convinced Dr Roy is the "top of the line". I highly recommend her. Thank you for helping me get my life back.
Dr. Marci A. Roy's Credentials
Accepting New Patients
- University Of Texas Medical Branch At Galveston (Grad. 1992)
Areas of Expertise
Awards & Recognitions
Publications & Research