Ratings for Dr. Jacqueline Purcell
I'm leaving simply because there appears to be a significant shift in Dr. Purcell's practice and she is no longer keeping steady office hours. This is resulting in up to 6 month wait lists for "normal" follow-up appointments. When you're suppose to come in for fertility reasons, you don't have 6 months to wait.
Dr. Purcell removed my ovarian cyst (laparoscopic procedure). It was a day surgery and she had a full day of surgical patients. She made sure that she talked to me post-op before my discharge. That was very warm and reassuring. I still needed to wait for the results from the pathology report to know if the cyst is benign or cancerous. Though she said that I would only get a call if the results indicate problems (i.e. no news is good news), she called me a week post-surgery with good news that the results were clear (nothing cancerous). I appreciate her warmth and caring attitude. I am also happy to share that I am recovering very well - I imply that the surgery was done well and with the least intrusiveness to my body. Dr. Purcell's assistant Selena is a also capable and caring. I do not mind the wait at Dr. Purcell's office. Specialists are swamped with work and I just budget wait time for my appts.
Dr Purcell is an excellent surgeon. I found her to be a caring, gentle and very knowledgeable. Dr Purcell took the time to explain everything and I never felt rushed. I would highly recommend her. I really liked Dr Purcell’s receptionist Selena. I found her to be great to deal with.
I only met this doctor while in labour at BC Women's. My midwife asked for an OB to come in and check the position of my baby's head. All exams to that point had been tolerable, but Dr Purcell put her whole hand up inside me to check. It was the roughest, most brutal exam I have ever endured. After she left I asked if that was normal and necessary. The staff in the room said no. As I was going for a VBAC, after that exam, she told me she would only "let" me push for another half hour, then she was cutting. I told her no. I was fine, as was the baby. I wanted more time. She sarcastically asked if I could push in the squatting position for 2 more hours I said, "H.E.L.L. YES." It was hard, but I did it. Then she came in again after those two hours. Saying cesarean or forceps. I said neither, every one could see my baby's head. Then she said vacuum or episiotomy. The latter word gave me pause.... Who does those anymore? Then she said, "Either you risk hurting your baby with the vacuum, or you accept dealing with a little pain yourself." I was defeated by that point. I spoke with my midwife who said with the episiotomy the baby would be out in the next contraction or two. So I went that route. It was fine, I guess... but the threats and harsh treatment from this doctor will not be forgotten. I am sure she is an adequate surgeon, but her bedside manner was horrendous. AVOID HER.
I saw Dr Purcell in 2012. I explained all my symptoms to her gave her all my family history. Even with a very strong family history of cancer she never took a biopsy. She examined me and kept poking me and saying interesting every time I poke your cervix it bleeds. She made me feel like a freak. Well she decided to send me to a different Gyno to burn my cervix to make it stop bleeding. Had the procedure done it stopped bleeding temporarily. Went back to 2nd Gyno biopsy taken. Cancer diagnoses. Thank God she sent me to someone else or I'd hate to think what would of happened to me. My belief when she was poking me she was poking my tumour not my cervix!!! My tumour was in my lower uterine segment.
When you can actually make it in to see Dr. Purcell, she's an acceptable OBGYN. However, every time I've tried to make an appointment with her it was either been a 3-month wait and/or I get a call the week before from her assistant, Mimi, to say that the "day has unfortunately been cancelled" or that Dr. Purcell was unable to see me (for some mystery reason). Really unimpressed when I needed my IUD out and it took over six months.
I saw Dr. Purcell for my second pregnancy. With my first pregnancy, I had some issues, so I came to her in hopes that those issues could be prevented, which it was. I think she is a very knowledgeable doctor, and is really good at making you feel secure about you being in her care. My biggest complaint was her receptionist Nimi. She needs to be replaced. I had countless issues with my bladder, and kept complaining about a possible UTI. This receptionist of hers said my urine was clear when she checked it, but when I went into the washroom, my urine sample was still in there. I confronted her, and told her to check it right away. UTI is not something you play around with, with a pregnant woman. Shame on her. I never mentioned this to the doctor but that lady made mistakes on my weight too. She would take it, and then forget and ask me what it was. The wait times are ridiculous, which means you need to be able to afford the parking if you see this doctor. It is not reasonable to make a pregnant woman wait over an hour every time, for a 5 minute appt. Overall, she is an experienced doctor, but she needs a younger, more sharper receptionist. Not a old senile one who overlaps appointments. Also, she is away a lot, so you end up seeing replacement doctors often, which can be annoying when you have to explain your history to a new doctor every month. She didn't deliver my baby though, but she did drop in to say hi, which was nice.
I met Dr Purcell while at Women's Hospital during my daughters birth. I was shocked at her poor bedside manner - she literally used scare tactics to tell me I needed to have an emergency cesarean. She was rude and would only consider cesarean, not other methods to move the baby during the labour. She refused to work with my midwife and post-surgery kept me in the hospital for no reason for 4 days but could not adequately explain why she was keeping me there - despite efforts to convince her to to send me home by my midwives. Albeit, the surgery went well, I healed quickly and my daughter was healthy. I was just shocked to see that doctors can STILL in this day and age have such poor bedside manners.
Dr. Jacqueline Purcell's Credentials
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