Ratings for Dr. Sherri Caswell
Oh gosh her receptionist is the worst!!! It makes me want to run and look for another doctor immediately. The receptionist told me she was too busy to tell me when my appointment was. I was in shock and asked my supervisor to call and ask. She did the same thing to her. By the end of the day my whole office had heard of how unprofessional she was and in shock of how bad a doctors receptionist could be. She is the worst representation of Dr Caswell. Hopefully Caswell gets rid of her so that She can continue doing the amazing work that she does. It's sad because her receptionist just gets in the way.
Dr. Caswell is wonderful Doctor, and even nicer person. She works hard to understand what a person is experiencing and seems to be able to empathize well. I cannot say the same about her receptionist. she is rude in person and even worse over the phone. She just be fired. I don't understand a doctor so nice like Dr. Caswell have this lady working for her. She hates her job for sure
**Follow-up review** My results came back with an abnormality and Dr. Caswell's office failed to contact me to let me know, or to book a follow-up appointment for me to discuss these results with her. I finally called two months later to make the appointment, and it was during this appointment that I learned of the anomaly in my results. As it turns out, Dr. Caswell had not even seen my results, because her incompetent receptionist had filed the documents without alerting her. Dr. Caswell herself admitted that I should have been contacted for a follow-up sooner, and she had no explanation for why she was never notified of my results when they came back into her office. Simple reason, Dr. Caswell: your receptionist failed to do her job. Who knows how many other results got missed, and how many lives have been endangered because of the negligence of her receptionist?! Time to find a new MOA; it can't be that difficult to find one that is better than this one. Also, the receptionist was eating lunch when I showed up, so she wasn't even at her desk for the first 10 minutes of my visit. Not. Professional.
Dr. Caswell is excellent: attentive, compassionate, caring, competent and thorough. Her kind demeanour makes appointments a less stressful event. Her receptionist should be fired. She has issues with basic comprehension and honesty. She literally confirmed my appointment 10 minutes before the appointment was to begin, while I was driving en route to the office! Then she had the gall to blame it on my family doctor's office, lying to my face and telling me that my family doc had actually left her practice (completely untrue, which I verified immediately after my appointment ended). She was bumbling and full of excuses, and failed to take any responsibility for her utter incompetence at her job. Dr. Caswell - you can do better than this woman as your MOA!!
Dr. Caswell is excels at her diagnostic skills, has an overarching knowledge-base, and is deeply concerned about her patients' well-being. She and her secretary manage her schedule extremely well, ensuring prompt, punctual and polite visits. Her secretary has always been extremely accommodating and friendly, yet professional, ensuring that every visit has been a pleasure both in the waiting room as well as in the doctor's office.
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