Ratings for Dr. Sherri Caswell
**Follow-up review** My results came back with an abnormality and Dr. Caswell's office failed to contact me to let me know, or to book a follow-up appointment for me to discuss these results with her. I finally called two months later to make the appointment, and it was during this appointment that I learned of the anomaly in my results. As it turns out, Dr. Caswell had not even seen my results, because her incompetent receptionist had filed the documents without alerting her. Dr. Caswell herself admitted that I should have been contacted for a follow-up sooner, and she had no explanation for why she was never notified of my results when they came back into her office. Simple reason, Dr. Caswell: your receptionist failed to do her job. Who knows how many other results got missed, and how many lives have been endangered because of the negligence of her receptionist?! Time to find a new MOA; it can't be that difficult to find one that is better than this one. Also, the receptionist was eating lunch when I showed up, so she wasn't even at her desk for the first 10 minutes of my visit. Not. Professional.
Dr. Caswell is excellent: attentive, compassionate, caring, competent and thorough. Her kind demeanour makes appointments a less stressful event. Her receptionist should be fired. She has issues with basic comprehension and honesty. She literally confirmed my appointment 10 minutes before the appointment was to begin, while I was driving en route to the office! Then she had the gall to blame it on my family doctor's office, lying to my face and telling me that my family doc had actually left her practice (completely untrue, which I verified immediately after my appointment ended). She was bumbling and full of excuses, and failed to take any responsibility for her utter incompetence at her job. Dr. Caswell - you can do better than this woman as your MOA!!
Dr. Caswell is excels at her diagnostic skills, has an overarching knowledge-base, and is deeply concerned about her patients' well-being. She and her secretary manage her schedule extremely well, ensuring prompt, punctual and polite visits. Her secretary has always been extremely accommodating and friendly, yet professional, ensuring that every visit has been a pleasure both in the waiting room as well as in the doctor's office.
A word of warning. Dr. Caswell's receptionist has personally delayed my own medical testing and help for months. I cannot even describe the insane experience of speaking to this woman on the phone and trying to get her to help you and look into something for you. She is blatantly rude, refuses to do her job, and it's literally a road block between you and the medical attention that you may desperately need. Because of how important her role ends up being in your medical care, I actually recommend seeking out another sleep specialist, so that you can trust that things will happen in a timely manner. It's unfortunate because Dr. Caswell herself is incredibly thorough and experienced. But the fact is, the receptionist is responsible for getting things done for you and moving forward. **also a special note, the comment 3 below was 100% written by the receptionist herself. Those are the exact grammar errors she makes when speaking, and let's be real here, would anyone actually write that?
After having very poor help from two previous doctors having an appointment with Dr Caswell was a revelation in how good care can be if the doctor is engaged and actually cares about her patients. A truly wonderful doctor who takes the time to listen. Thank you Dr Caswell
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