Ratings for Dr. Sherri Caswell
Have been seeing Dr. Caswell & knowing Jean for a long time. Dr. Caswell is compassionate and knowledgeable. As for Jean, she is nice, helpful & enthusiastic. We get along really well. Imagine being inundated constantly by people who are demanding on a daily basis, whether it's client or patients. MOA's are a Dr's frontline and need to work on their behalf to ensure their time is best used. As much as there are many valid cases, there are lots of people that also think their minor situation is an emergency.
Oh gosh her receptionist is the worst!!! It makes me want to run and look for another doctor immediately. The receptionist told me she was too busy to tell me when my appointment was. I was in shock and asked my supervisor to call and ask. She did the same thing to her. By the end of the day my whole office had heard of how unprofessional she was and in shock of how bad a doctors receptionist could be. She is the worst representation of Dr Caswell. Hopefully Caswell gets rid of her so that She can continue doing the amazing work that she does. It's sad because her receptionist just gets in the way.
Dr. Caswell is wonderful Doctor, and even nicer person. She works hard to understand what a person is experiencing and seems to be able to empathize well. I cannot say the same about her receptionist. she is rude in person and even worse over the phone. She just be fired. I don't understand a doctor so nice like Dr. Caswell have this lady working for her. She hates her job for sure
**Follow-up review** My results came back with an abnormality and Dr. Caswell's office failed to contact me to let me know, or to book a follow-up appointment for me to discuss these results with her. I finally called two months later to make the appointment, and it was during this appointment that I learned of the anomaly in my results. As it turns out, Dr. Caswell had not even seen my results, because her incompetent receptionist had filed the documents without alerting her. Dr. Caswell herself admitted that I should have been contacted for a follow-up sooner, and she had no explanation for why she was never notified of my results when they came back into her office. Simple reason, Dr. Caswell: your receptionist failed to do her job. Who knows how many other results got missed, and how many lives have been endangered because of the negligence of her receptionist?! Time to find a new MOA; it can't be that difficult to find one that is better than this one. Also, the receptionist was eating lunch when I showed up, so she wasn't even at her desk for the first 10 minutes of my visit. Not. Professional.
Dr. Sherri Caswell's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- Coventry Health Care