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Ratings for Dr. Norman Soo

1
Staff
1
Punctuality
1
Helpfulness
2
Knowledge

over many years of him being a family members physician I I have found to him to be highly ineffective in resolving my relative's health issues.

Was this rating useful? 1

flag | Submitted March 29, 2018

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Not talk to patients without appointment, staff is not answering phone.

Was this rating useful? 0

flag | Submitted February 10, 2018

1
Staff
1
Punctuality
1
Helpfulness
4
Knowledge

The receptionist is terrible, extremely rude and careless. I don't understand why Dr. Soo and Dr. Ho allow her to do so.

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flag | Submitted October 11, 2017

3
Staff
3
Punctuality
4
Helpfulness
4
Knowledge

As we all said, Cynthia is rude and doesn't pick up any calls but mainly because too many patients are calling her. If not she's just too impatient with her job. Yes, she is obnoxious but that's the way she is. If you just prefer Dr Soo's wife it would be much better and complain to her from there on really

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flag | Submitted July 6, 2017

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I'm the patient with Dr. Soo since 1999, he is very knowledgeable nice and care the patient. To be fair, I saw most the ppl complained about the attitude of the receptionist, but you can see her keeps answer the phone in the clinic, she's busy too. She always nice to me and my family members even other patients! Love the clinic!

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flag | Submitted July 6, 2017

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

the reception is terrible, The worst receptionist I ever seen, very bad manner to patient, but Dr. Soo doesn't want to improve, I don't know the reason. I have changed my family doctor, both my new doctor and receptionist are very nice

Was this rating useful? 0

flag | Submitted April 17, 2017

1
Staff
2
Punctuality
2
Helpfulness
4
Knowledge

The worst receptionist I ever seen, very bad manner to patient.

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flag | Submitted April 11, 2017

1
Staff
1
Punctuality
4
Helpfulness
4
Knowledge

the reception is terrible, but Dr. Soo doesn't want to improve, I don't know the reason

Was this rating useful? 1

flag | Submitted November 8, 2016

1
Staff
1
Punctuality
3
Helpfulness
4
Knowledge

I agree with the majority of the reviewers.The receptionist, Cynthia, is extremely rude! I always have trouble making appointments because she never picks up calls, and when she does she asks me what my medical condition is...(I thought that would be personal information to be shared with the doctor). The appointments are never on time -- the least time I've had to wait was half an hour. Dr. Soo is ok - he has the knowledge and experience but is a bit too sarcastic for my liking. There are probably better doctors out there, and I would likely search for another doctor so that I do not have to deal with this receptionist!

Was this rating useful? 2

flag | Submitted March 8, 2016

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Dr. Soo has always been very kind to me. His wife has been kind to me as well. Unfortunately one day Cynthia asked me for my cell phone. I didn't think of it at the time because she is the secretary. It seemed normal. Unfortunately ever since then she has never picked up the phone when i called. I have been trying to make an appointment since September of 2015. I gave up in November since my birth control pills expired in October. Hence why I was trying to make an appointment in the first place. Recently i have been very concerned with my health. I have reaccuring lumps and I told my father. Cynthia did not pick up the phone when my father called as well so the next day he went to the clinic to make an appointment in person. Cynthia asked my dad why didn't he just call and my dad told her she never picks up our calls. She yelled at him and said "LOOK AT ALL THESE PATIENTS THAT I BOOKED." She did not make an appointment for us and turned my dad away telling him to tell me to call in for an appointment..... Time to find a new family doctor

Was this rating useful? 2

flag | Submitted January 9, 2016

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Dr. Norman Soo's Credentials


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