Ratings for Dr. William El Masri
Atrocious. Show up for a follow up visit and results of ultrasound and told that due to a software glitch they don't have the results. This procedure was from August 12. Receptionist is unhelpful and makes this the patients problem. It's unacceptable. The waiting room is packed. A woman has been waiting for 3 hours. When I ask why there wasn't a follow up initiated prior to my appointment she again says I didn't know what procedures were done. My software wasn't working. It is so shabby
Money hungry.. Books 3-5 patients for the same time slot and does not care if you have to wait 4 extra hours after your appointment time. Took $60 from me when i asked for a school letter for the day of my surgery. His assistant put the money in an envelope and places it under a book. Very shady staff. Wont even get into his surgical incompetence. Just a horrible doctor. Avoid him if you care about your health or time. These positive comments must be his staf or family members.
The worst doctor ever... Money hungry. He asked for $60 for a letter to my school on the day of my surgery. I thought he was joking first. He took my money. Put it in an envelope and hid it under a book. Wait time is minimum 3-4 hours. Extremely rude. Had two surgeries with him. Both unsuccesful and he is careless about it. Had to go to another dcotor for the third operation and got my problem taken care of at one shot. Avoid this guy if you care about your health and time.
He cares only about getting paid. He refuses to listen to the patient. He does not address patient concerns. It felt like he was disappointed when my thyroid biopsy ruled out cancer, which meant that there was no business for him, and then he refused to answer any of my questions. He just told me to "go to my family doctor". What a huge disappointment.
My first appointment with Dr El Masri was supposed to have been cancelled. The (incredibly rude) receptionist basically called me out because she didn't have my number ( GP had referred me). The Doctor was still there so I saw him in about 10 minutes (Almost all his other patients had been cancelled), he spent a couple minutes examining me then sent me for a thyroid biopsy. I am anxious for the results, booked in to see him and went at 12:55 for my 1 pm appointment 2 weeks later. I also booked another medical appointment at 3 pm nearby to his office. At 2:35 I left. The rude and dismissive receptionist was nonplussed, she must have seen dozens of patients walk out previously because she said that patients should expect a 2 hour wait AFTER their appointment time. I asked why she overbooked the Dr so much and she said "I don't". Seems to me there is a systemic problem that the Dr and staff are not facing. Another patient had been waiting for her 12:30 appointment when I left, and she was told there will a further 3 patients in front of her. I hope I don't have cancer, I may never find out. I have no idea if Dr El Masri is a good doctor or not, and don't have the wait time to find out. It is simply disrespectful to treat patients as if their time is of no importance. And he should get a staff member who is a decent person.
Back in 2010 I was diagnosed with acute cellulitis of the throat. I spent a month between two hospitals, being pumped with saline and steroids to keep me alert.... my mother fought to get me an appointment with Dr. El Masri after having been failed by numerous doctors in North York General, Sick kids and specialists (supposedly some of the best specialists in Toronto). Dr. El Masri was the only source of hope for my mother, who was in pieces, thinking I would die of this infection. He was calm and clear and on the first-go prescribed an antibiotic which saved my life, along with scheduling a surgery with him to remove my tonsils ASAP. I'm not sure if I'd be alive without him but to me, and my family, he is an angel. Thank you again William, I've been meaning to write this for a long time.
Absolutely terrible experience. He books patients in 5 minute increments so he is ALWAYS running late. I waited almost 3 hours for my appointment, and was seen for a total of 3 minutes. I left without a diagnosis, feeling completely disappointed in the whole experience. He is a nice and knowledgeable doctor, but booking in 5 minute increments just to pack in as many patients as possible is unacceptable.
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