Dr. Peter J Lee's response
Yet another absurd and petty review written by someone who has never stepped foot inside my office. ‘Wendy' called my office at 1130am for an appointment . She confirmed an appointment time verbally over the phone then she immediately received a text requesting her contact and insurance info. After waiting four hours for Wendy to respond back (patients usually respond immediately within 5-10 min), I called her number but no answer. There was no option to leave a voicemail. I then sent a harmless text, ‘I guess you are not serious about scheduling appointment.’ Because she did not respond in a timely manner, her appointment was removed from standby (four hours at that point) then offered to the next person who just called. Wendy then texted after 4pm, nearly five hours after her phone call, she had 'back to back work calls and to cancel bc your behavior is unprofessional and impolite.' I was taken back by her text which was unexpected and unusual. A sane, respectful person would have apologized then explained the delay in response. I was willing to schedule another appointment at another time for her. She was upset for no reason. I responded ''how was I unprofessional and impolite? whatever'. She then immediately posted this pointless Yelp review literally within three minutes, falsely stating I became upset bc she did not answer right away. No response after waiting for four hours for her contact and insurance info is not considered 'right away.' Another patient needed to be seen. 'Wendy' could have communicated as others have done previously, 'I am at work now or don't know my insurance info but will text my info later when I am available'. I was never upset. Judging by her excessive amount of negative Yelp reviews (who has the time to write 100+ reviews? Smh.), it is for the best this quick to anger, entitled and irrational person who complains about everything has never become a patient. See her multiple 1-star reviews of Salon Drew written on 3/21. Owner Drew's response, "We have an incredibly loyal and supportive clientele who understands the hardship our business has gone through (due to Covid). Then, there are people like you. People who attack the livelihood of businesses who are just getting back on their feet by going on social platforms, creating falsehoods. Looking through your reviews of other businesses and the consistently petty nature in which you have picked them apart, it seems as though it is best for us all that you will never be a patron of ours." I could not have said it any better. Then you wrote a 1-star review for the next salon. Again, Smh. Update: This person keeps updating her review, wrote review on other sites, posted non-useful screenshots, then a 'James W.' posted a fake negative review which was removed by Yelp two hours later. Get a life. Then she writes she has an attorney, will complain to the board and BBB for cyber bullying, will file restraining order all bc of this business owner’s response.

Submitted May 31, 2023

Dr. Peter J Lee's response
This person, Christina, used her sister's Carecredit (third-party, interest-free financing) account or it was accidentally charged by Carecredit to pay for her emergency root canal and crown. Her sister disputed the charges later, stating she did not authorize her sister or anyone to use her Carecredit account. Christina refused to pay with her own account. Carecredit charged back everything. Irvine Police Dept (non-emergency line) were called and theft of services was reported. Police officer called Christine then forced her to pay on the spot or she would be taken to jail. This person then posted this review.

Submitted May 31, 2023