Dr. Thomas K. Donaldson
Thomas K. Donaldson Clinic Grand Terrace
900 E WASHINGTON
Grand Terrace, CA, United States
92313
900 E WASHINGTON
Grand Terrace, CA, United States
92313
No Phone Number Provided
http://empireorthopediccenter.net
Facility Affiliations
Dr. Thomas K. Donaldson's Credentials
Education
- Loma Linda University School Of Medicine (Grad. 1985)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna
Blue Cross / Blue Shield
Medicare
I don't understand the negative comments about this Dr. He has done two surgeries on my mother and has never been anything but kind, empathetic and genuinely concerned about her quality of life. He fixed her hip when a crappy surgeon screwed it up making my mom wheelchair bound for 2 years until we found Dr Donaldson. His bedside manner has always been great and he has been very patient with my elderly mother.
His staff on the other hand needs to take some patient care classes. His PA has always been very nice but never an apology for the long waits. His staff can be rude on the phone. Every office visit we have we are kept waiting a minimum of an hour whether it is to see the PA or the Dr. and the staff could care less. When I asked if we could just come an hour later than our actual appmt I was told that no we had to check in on time or we would be pushed back. So no consideration for anyone else's time, that is true but I do trust Dr Donaldson completely. If only he would work on training his office staff to be professional and at least act like they care about people (I have heard them talking about patients behind their back so I'm sure they have done that to us too). Even a smile would help but when you go up to them to ask a question they look at you like you are just a pain in their ass. That may be true but then maybe healthcare is the wrong profession for them.
Submitted Aug. 24, 2017