We can never reach their office...always busy, busy, busy. Unbelievable.

Submitted Jan. 12, 2011

I first met Dr.Li when I was hospitalized, so I did not choose her. However I found her to be very caring and knowledgeable. The problem I have is not with her but the office. She is one of several doctors in the office and I believe she is not the senior doctor so I don't think she has much control over how the office operates. The office staff are not very knowledgeable, and yes the voice mail is annoying but I bypass that. I also do not like all the assistants that work there-one is especially rude and the office/rooms are messy. But I like and trust Dr.Li. She has always answered my questions and was very compassionate and caring when she informed me of test results. I like her and will stay with her. I wish she had her own office.

Submitted Oct. 12, 2009

Office is dirty, ugly and filled with boxes. Full pee cups were left in the bathroom. Wanted me to get position for a second cystoscope without greeting me and her assistant rolled her eyes at me when I said I wanted a greeting from the doctor first. Office staff is rude. She is knowledgeable but I will not go back. She also wanted me to come in every 6 months for my problem which I thought was not necessary.

Submitted Aug. 19, 2009

I started seeing Dr. Li 2 yrs ago, she was my second urologist as I have had problems for 5 yrs. She quickly diagnosed me with Interstitial Cystitis after a cyctoscopy. I will be forever grateful to her for this, but in recent events I have been VERY unhappy with her and her staff. I was well managed with my disorder for almost 1 yr with only occasional flare ups, but recently had a flare up so severe that I was unable to walk or move without pain being hospitalized for 3 days. I went to her immediately after for a follow up still in extreme pain and she was in and out of the appt within 5 mins, and left me crying from the pain of the exam. She sent me for ctscan for next day and I CALLED her ofc 1wk later daily getting dumped into voicemail for the results and come to find out only after driving 1 hr to her office they did not have them. Her staff has been very unpleasant and I cannot get through to the office, always voicemail. I am going to a new doctor next week.

Submitted March 26, 2009

My husband was seeing her first for his prostate exams, but instead of coming once a year, she demanded he come every six months. Then, during the exams, she would act very weird about his exams, causing him to worry - again, insisting he needed another exam in 6 months, as if she had to check something that might be "wrong". When I needed to visit a urologist, he suggested her because of her experience with women's issues. However, she wouldn't give me meds to ease the pain I was having, and the visit lasted 3 minutes tops, which included a physical exam. When it came time to FINALLY get me in for the procedure, at a hospital I wasn't comfortable using, her office called 1 week before and told me she wasn't going to be available that day, though we had scheduled this a month in advance. Then, they insisted they would hurry to reschedule my procedure, but called me back with a date more than 45 days AFTER the initial date for the procedure! I'm switching docs. Not worth it.

Submitted March 14, 2009