Terrible practice. Inept staff. Nasty management. Horrible experience!

Submitted Nov. 1, 2022

When Dr. Heist first started his practice, I liked it. In a few years, booked too many people for the same time. The waiting room is small. If your not feeling well, the last thing anyone needs is to have another person cough and sneeze. I gave up and found a better practice.

Submitted Nov. 28, 2018

Doctor Heist is a ROCK STAR in cowboy boots!
He wants the understanding to be mutual so he explains and he listens. He does not rush, so sometimes you have to wait, I don't care about that. (If u do care & don't want that personal thing - the office recently put a new program into place where, on certain days, at certain times, you can be in & out in 15 minutes.)
For me and others (friends, family) Dr Heist has diagnosed a few issues that were not found by other physicians.
He's got a quirky sense of humor. He's really smart and up-to-date. He's compassionate and he lets you know what's up firmly but without judgment. He's MY doctor & I think he's great!
BUT - his Practice is HURT by lots of crazy rules & times & schedules!!!
Although some of the staff is friendly, some are definitely NOT.
We working people often can ONLY call at lunchtime or after work - but there's a ridiculous phone schedule (I don't know of ANY other office, in ANY business, that completely shuts down at noon for over an hour, EVERYDAY). The weekday schedule is very confusing and even when the office should be open for calls - don't be surprised to hear the non-scheduling answering service, anyway. I was once told "If nothing is going on, we shut down early". I say - Nothing is going on BECAUSE you shut down early.
When I am trying to call on their schedule & they cheat the schedule, it makes it really hard, sometimes, to get an appointment - but if you are sick, once you get through to the office, you can be seen rather quickly.
ALSO - The pharmacy is NOT PERMITTED to call the office for refills or anything else. So you must call the office (ugh-oh, that CRAZY battle) or go in just to have a simple maintenance refill... WHO does not let the pharmacy call?
I feel like the staff does NOT give their ALL to the Doctor who gives his ALL to his patients! They really seem to HATE the phone!!!!
I would guess the good Doctor has had some of these workers a very long time & trusts them to run the office in a way that reflects his laid back style. I also have to guess he is unaware of it's unwelcoming atmosphere.

Submitted Nov. 28, 2016

Must wait too long. Even when I'm the very first patient of the day (9:00 am) I must wait 1/2-1 hr. before he comes in the examination room. I must say however, he is friendly and knowledgeable. Brenda is GREAT!

Submitted July 26, 2016

Horrible horrible communication. 30+ mins on hold every time I call and actually get someone to pick up, usually they don't even pick up during scheduled hours and have no answering service. Wait time in office is 45+ mins in the waiting room and as much in the patient room. A nurse practitioner told me anal warts were just warts and there was no vaccine for them, and later I needed surgery for an HPV outbreak after contracting. Furious with this office--never met a worse one, and my family works in health care. They also force you to call them to get refills for the most basic allergy medications. Much of my life wasted and barely can constrain myself from cussing them out every time I talk to them.

Submitted June 6, 2016

The receptionist can be a little disconcerting but Melissa is a very nice helpful physicians assistant. The wait is the worst part about going to the office.

Submitted Sept. 8, 2015

The billing department is very incompetent , she will in time ruin DR. HEIST reputation.

Submitted March 6, 2015

Staff was rude. I waited 1 hour in the patient waiting room and another 40 min. in the exam room to see the Doctor.They book four patients for every time slot so it one person runs over they are back logged

Submitted Nov. 23, 2011

I've been seeing the Doc ever since he took he took over for Dr. Fruchtman. He is THE BEST! Bring something to read or play a game on your phone because you will wait. But when he sits with you it is all about you and he wont rush you. He listens and believes you and wants you to understand him too. Please dont call for an appointment! I dont want to share!

Submitted Nov. 16, 2011

Dr. Jon Heist is a wonderful doctor. He is attentive and listens to your complaints.

Submitted May 22, 2011