Dr. Arnold is wonderful but staff and adjoining eyeglass facility is terrible. They all act as though you are wasting their time. Our son has numerous medical, behavioral and developmental issues and it is so difficult to get him to an appointment as it is. They have no compassion and unlike all the other clinics I have to take my child to, do not provide follow-up calls or appointnment reminders (I realize remembering appointments is our responsibility, and have never missed one, but it just another example of their terrible customer service). Onr downsize with Arnold is the amount of time you sometimes have to wait for an appointment. We sometimes have not seen him for over an hour after our appointment time.

Submitted Oct. 2, 2010

Dr. Arnold's care was excellent. The same cannot be said for the office staff. We were quoted incorrectly for the cost of my son's strabismus surgery, prior to the procedure. We decided to proceed with the surgery on the basis of that quote. Had we known that the actual price was twice that, we mayhave at least considered other treatment options or pursued a second opinion before agreeing to the procedure. At least we would have had that option. Since we discovered their error, we brought it up and attempted to correct it. The first time we were blown off, and ever since then we struggle to even receive a followup call from the office staff. The right person is never there so we have left message after message. Finally, two and a half months later, we connected with Gina. She admits the error but refuses to reverse our portion of the charges. She promised another call from her supervisor, which I have yet to receive. TERRIBLE CUSTOMER SERVICE.

Submitted Sept. 3, 2010

He's the best in AK. I was referred to him by a school nurse and was v. pleased.

Submitted April 9, 2010

Dr. Arnold is my son's pediatric opthamologist. My 3yo son has a cataract in his eye which requires checkups every 6 months at this point to monitor it, along with minor eye therapy. We are very pleased with Dr. Arnold's course of treatment and his honesty with us. He is not the type of doctor that rushes his patients to surgery if they do not need it. There are several others out there that would have advised surgery when my son really did not need it at this point. He is a specialist in pediatric amblyopia and devotes a great deal of his time to alternative treatments of this. We would recommend him to anyone with young children needing treatment for eye problems or diseases. He has great rapport and patience with young kids as well which makes our visits bearable for our little guy. We do not live in the Anchorage area, yet we still travel there to see Dr. Arnold for our appointments as we believe he is the best at what he does.,

Submitted Aug. 29, 2009