Dr. Stephen Hanff
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I went there for my first visit. I had a hard time with their portal and their office staff was not knowledgable and each department doesn't know anything other than their specific function on the phone. I had to get the office manager for assistance. The office manager who is Andrea or Angela apologized for her staff as "she was new only about 4 weeks and that a lot of their veteran staff was not in." When I spoke to other individuals before her. We also discussed copay and we understood that the copay for Dr. Hanff would be $35 and I explained that Dr. Cook would be $125 based on the insurance. When I was checking in early at my appointment they began to argue with me and telling me that my copay would be the $125 and that I should call my insurance. Then they told me that I needed to go get my x-rays and come back. I explained that I was not told that and that their office would be able to get my records. When I called the insurance and got the representative on the phone regarding the co-pay and she told them I was correct and it was $35. Debbie the receptionist got frustrated and walked away and then Andrea advsied me that it was my responsibility to have my x-rays here now and that they cannot help me and then told me that I cannot be cursing at the staff. I advised that is a lie and that I don't and have not cursed at anyone. I advised that I didnt curse at anyone on the phone yesterday and when I spoke to her I didnt and she confirmed that. I advised that Debbie is causing issues because she was wrong and is covering herself. She then told me that I needed to seek medical assistance somewhere else. I wanted to be there because the Doctor had good reviews but this "New Staff" they have is horrible.
Submitted April 4, 2023